Troubleshooting
Check what to do when your LOQED Touch Smart Lock is not working as expected
18 articles
Written by LOQED
Reconfigure the lock
Written by LOQED. Updated over a week ago
Rebooting the lock
Written by LOQED. Updated over a week ago
Shared key opens in a browser instead of the LOQED app
Written by LOQED. Updated over a week ago
Reset the Wi-Fi network name or password
Written by LOQED. Updated over a week ago
Which ports should I open in our firewall?
Written by LOQED. Updated over a week ago
The motor does not have enough power to open the door
Written by LOQED. Updated over a week ago
Fix the "No response from lock" error message
Written by LOQED. Updated over a week ago
A key with a time schedule or limited validity doesn't work
Written by LOQED. Updated over a week ago
Set up the LOQED bridge
Re-configure the LOQED bridge to connect to wifiWritten by LOQED. Updated over a week ago
What does the colour of the LED mean on the LOQED Bridge?
Written by LOQED. Updated over a week ago
Touch To Open doesn't work
Follow these steps to resolve issues with the Touch To Open or Connecting to Phone function of the LOQED Touch Smart Lock.Written by LOQED. Updated over a week ago
I am locked out
Written by LOQED. Updated over a week ago
Use your recovery token for a password reset
Lost your password? With a recovery token it is possible to recover your lost password.Written by LOQED. Updated over a week ago
My batteries are running out fast
Written by LOQED. Updated over a week ago
How can I enter if my phone is out of power?
Written by LOQED. Updated over a week ago
The handle looks crooked or feels loose
Written by LOQED. Updated over a week ago
My lock does not open or close all the way
Written by LOQED. Updated over a week ago
LOQED bridge is not connected
What to do when your LOQED bridge is offlineWritten by LOQED. Updated over a week ago