All Collections
Troubleshooting
Check what to do when your LOQED Touch Smart Lock is not working as expected
19 articles
Reconfigure the lock
Rebooting the lock
Shared key opens in a browser instead of the LOQED app
Which ports should I open in our firewall?
The motor does not have enough power to open the door
Fix the "No response from lock" error message
Set up Wi-Fi or LOQED bridge
A key with a time schedule or limited validity doesn't work
What do the colors of the light mean on the LOQED Bridge?
Touch To Open checklist
I am locked out
Use your recovery token for a password reset
My batteries are running out fast
How can I enter if my phone is out of power?
The handle looks crooked or feels loose
My lock does not open or close all the way
LOQED bridge is not connected
How to Prevent the LOQED App from Being Restricted by Power Management Settings on Android
Change the timezone