LOQED

How to reset and reinstall a LOQED Touch or LOQED Pure lock, including model-specific notes before reconfiguration.

Reconfigure or reset your LOQED lock

How to reboot a LOQED Touch or LOQED Pure lock.

Rebooting your LOQED lock

What to do when a shared LOQED key link opens in a browser and is not imported into the LOQED app.

Shared key opens in a browser instead of the LOQED app

Network hostnames and ports required for LOQED apps, bridge/gateway connectivity and notifications.

Which ports should I open in our firewall?

What to check when a LOQED Touch or Pure motor struggles to open or close the door.

The motor does not have enough power to open the door

What to check when the LOQED app reports “No response from lock”.

Fix the “No response from lock” error message

Reconnect the LOQED Bridge or LOQED BLU Gateway when your Wi-Fi network name or password changes.

Set up Wi-Fi, LOQED Bridge or LOQED BLU Gateway

Troubleshoot keys or PIN codes with schedules, expiry dates or limited validity.

A key with a time schedule or limited validity does not work

Meaning of the status LED colors on the LOQED Bridge or gateway, and what to do when connection setup is stuck.

What do the colors of the light mean on the LOQED Bridge?

Checklist for Touch to Open and Connecting to Phone issues. Applies to LOQED Touch and to LOQED Pure only with the optional Touch Display.

Touch to Open checklist

How to recover your LOQED password with a recovery token and create a new token afterwards.

Use your recovery token for a password reset

Troubleshoot fast battery drain on LOQED Touch and LOQED Pure, including battery type, charging, mechanical resistance and Touch Display-related issues.

My LOQED batteries are running out fast

Backup entry options when your phone is empty or unavailable, with differences between LOQED Touch and LOQED Pure.

How can I enter if my phone is out of power?

What to check when the LOQED Touch inside handle looks crooked, feels loose or comes off. This does not apply to LOQED Pure.

LOQED Touch handle looks crooked or feels loose

Troubleshoot incomplete locking or unlocking on LOQED Touch and LOQED Pure, including calibration, door alignment and lift-to-lock situations.

My LOQED lock does not open or close all the way

What to do when the LOQED Bridge or LOQED BLU Gateway is offline or not connected to the lock.

LOQED bridge or gateway is not connected

Android battery and power-management settings that can stop the LOQED app from running in the background.

Prevent Android from restricting the LOQED app

Set the correct timezone so schedules and limited-validity keys work correctly.

Change the timezone for your LOQED lock

Troubleshoot the LOQED Touch Display, exterior screen or outside module. Applies to LOQED Touch and to LOQED Pure only when the optional Touch Display is installed.

Touch Display not working

Check what to do when your LOQED Touch Smart Lock is not working as expected 

Troubleshooting

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