Troubleshooting

Check what to do when your LOQED Touch Smart Lock is not working as expected

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17 articles in this collection
Written by LOQED

Reconfigure the lock

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Written by LOQED
Updated over a week ago

Rebooting the lock

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Written by LOQED
Updated over a week ago

Shared key opens in a browser instead of the LOQED app

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Written by LOQED
Updated over a week ago

Reset the Wi-Fi network name or password

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Written by LOQED
Updated over a week ago

Which ports should I open in our firewall?

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Written by LOQED
Updated over a week ago

The motor does not have enough power to open the door

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Written by LOQED
Updated over a week ago

Fix the "No response from lock" error message

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Written by LOQED
Updated over a week ago

A key with a time schedule or limited validity doesn't work

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Written by LOQED
Updated over a week ago

What does the colour of the LED mean on the LOQED Bridge?

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Written by LOQED
Updated over a week ago

Touch To Open doesn't work

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Written by LOQED
Updated over a week ago

I am locked out

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Written by LOQED
Updated over a week ago

Use your recovery token for a password reset

Lost your password? With a recovery token it is possible to recover your lost password.
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Written by LOQED
Updated over a week ago

My batteries are running out fast

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Written by LOQED
Updated over a week ago

How can I enter if my phone is out of power?

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Written by LOQED
Updated over a week ago

The handle looks crooked or feels loose

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Written by LOQED
Updated over a week ago

My lock does not open or close all the way

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Written by LOQED
Updated over a week ago

LOQED bridge is not connected

What to do when your LOQED bridge is offline
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Written by LOQED
Updated over a week ago