For optimal functioning of the LOQED Touch Smart Lock, the LOQED bridge must be connected to WiFi.


The App indicates that my bridge is not connected to Wi-Fi

  1. Check whether your bridge is plugged in.

  2. Restart the WiFi router.

  3. Restart the bridge by briefly removing it from the socket, and then plugging it back in.

  4. Check the status LED indicator on the bridge. Check what they mean here.

  5. Reset your bridge.

The App indicates that my bridge is not connected to the lock.

  1. Check if the display still responds by touching it. If not, the batteries may be dead.

  2. Restart the LOQED bridge by briefly removing it from the socket, and then plugging it back in.

  3. Check the status LED lights on the bridge. Check what they mean here.

  4. Confirm that your bridge is plugged into the socket within 3 meters of the lock.

  5. Reset both your lock and bridge.

Reconfiguring the LOQED bridge

  1. Open the LOQED App and choose your key.

  2. Go to 'My lock' and click on 'Configure bridge' and follow the instructions.

Did this answer your question?