Troubleshooting fast battery drain
Under normal circumstances, the LOQED Touch Smart Lock should operate for approximately 9–12 months on one set of 8 alkaline batteries.
Step 1: Check the batteries you are using
Battery quality can have a major impact on battery life.
The supplied alkaline batteries are suitable for the LOQED Touch Smart Lock.
Some brands sell zinc-carbon batteries, which are not suitable for this lock.
Rechargeable batteries can also behave differently depending on quality.
What to check
Ensure the batteries are alkaline or Ni-MH rechargeable (if using the Power Kit).
Check whether the batteries are dirty or leaking.
If unsure, try a new set of good-quality alkaline batteries from a different brand.
What the result means
If the battery life improves, the issue was likely caused by low-quality or defective batteries.
If the batteries still drain quickly, continue with the next steps.
Step 2: Check whether the lock runs smoothly
If your door or cylinder does not move smoothly, the motor may need to work harder. This can cause increased battery consumption.
This can happen if:
Your door has a multi-point lock
There is tension on the door
The cylinder does not rotate smoothly
What to check
Disable Twist Assist and try turning the knob by hand.
The cylinder should turn smoothly and without resistance.
What the result means
If the cylinder does not move smoothly, the door or lock mechanism may need adjustment.
If the cylinder moves smoothly, continue with the troubleshooting steps below.
Step 3: Understand the battery percentage in the app
The battery percentage shown in the LOQED app is an estimate, not an exact measurement.
Battery usage is not always linear.
For example:
The batteries may drop 25% in the first 3 months
Then another 25% within a single month
This depends on battery type, quality, and usage. Some batteries may appear to work well initially and then drain very quickly toward the end of their lifespan.
Step 4: Test for a Touch Display issue
If your batteries drain within a few weeks or even a few days, there may be a hardware-related cause.
Possible reasons include:
A faulty battery
An issue with the Touch Display sensor causing a short circuit
Test procedure
Insert a new set of good-quality alkaline batteries.
If the problem persists, disconnect the Touch Display cable on the inside from the motor module.
Note the exact time you disconnected the cable and monitor the battery usage.
If you are in contact with support, please inform the support team of the exact time you disconnected the cable, so they can help monitor the battery usage.
What the result means
If the battery drain stops after disconnecting the Touch Display:
The Touch Display likely needs to be replaced.
You can either:
Purchase a replacement Touch Display
or
Upload your purchase invoice showing the lock was bought less than two years ago to receive a free replacement coupon code.
If the batteries still drain quickly even with the Touch Display disconnected:
Please contact LOQED support so we can investigate further.
Using the LOQED Power Kit
With the LOQED Power Kit, you no longer need to replace batteries.
The kit includes:
8 rechargeable Ni-MH batteries
A 3-meter charging cable
When your lock reports that the batteries are almost empty, simply connect the charger. The cable length usually allows charging without needing a nearby socket.
⚠️ If you switch from Ni-MH batteries to alkaline batteries, make sure to change the battery type in the app:
LOQED App → Select your lock → My Lock → Batteries & Charging → Alkaline
Still experiencing fast battery drain?
If you suspect the lock mechanism may not be running smoothly, try the following:
Insert new batteries
Record a video while locking and unlocking the door
The sound of the motor often helps determine whether the lock is running correctly.
You can contact the LOQED support team through Live Chat in the LOQED app via the menu.