All Collections
Reconfigure the lock
Reconfigure the lock
Updated over a week ago

Before you can re-install the LOQED Touch Smart Lock, the inside module and bridge will need to be reset.

Important! All settings will be lost. Shared key's, time schedules and other settings will have to be configured after resetting.

Reset the LOQED Touch Smart Lock

On the inside module (motor) is a reset button (see image).
The reset button is right above the wide connector socket.

  • Remove the handle using a hex key.

  • Remove the metal cover plate by pulling firmly from the top or bottom.

  • Gently pull the black cover plate from the inside module knob.

  • Press and hold the reset button for 5 seconds until the white light flashes.

  • Wait until the light shines continuously. This could take up to 30 seconds.

Resetting the Bridge

A reset button is on the front of the LOQED bridge (see image).

  • Press and hold the reset button for 5 seconds. You may need a pen.

  • Wait until the light shines continuously.

Reconfiguring the LOQED Touch Smart Lock

  • Open the LOQED App on your phone.

  • Press on the menu bar in the top right corner.

  • Press "Install new lock"

  • Follow the instruction.

Reinstalling the lock doesn't work?

If reinstalling the lock doesn't work, you can try the following:

  • Remove the battery from the lock for 30 seconds. Then, put it back in and try again.

  • Restart your phone or turn Bluetooth off and on again, and try again.

  • If the light on the motor module continues to blink, there may be a cable break at the display. Check the cable.

  • Make sure the lock is turned on. Do you see anything on the display when you touch it? Replace the batteries if necessary.

  • Contact a LOQED employee through the chat function in your app.

Did this answer your question?