Applies to: LOQED Touch and LOQED Pure.
The LOQED motor is strong, but a low battery or a door under tension can still make opening difficult.
Common causes
Low battery: when the battery is low, the maximum motor power can decrease.
Door tension: some doors bend slightly due to weather, sunlight or frame pressure.
Mechanical resistance: a cylinder, deadbolt or multi-point lock that does not move smoothly makes the motor work harder.
What to try
Try gently pulling or pushing the door while the motor is operating.
Open the door and test locking/unlocking while the door is open. If it works with the door open but not closed, the door or strike plate likely needs adjustment.
Check the battery or charging status for your model.
If the battery is too low
LOQED Touch: use a 9V battery on the emergency-power pins of the outside Touch Display, then replace or recharge the batteries.
LOQED Pure: use the included 9V backup power cable that connects to the motor module and is routed to the exterior cylinder cover, then recharge the built-in battery pack.
With sufficient battery power and a correctly adjusted door, the lock should open without needing to pull or push the door.