If you have lost or forgotten your password you can recover it using your recovery token. If you haven’t created a recovery token or lost it, we can remove your account so that you’ll be able to reregister it. Please read below for the specific steps for either procedure.

Attention: If you do have a recovery token, please follow this procedure.

There is no way for us to configure a new password and maintain your existing keys. The cause for this is that we do not have access to your password. Your password is used to encrypt the key of your lock. This makes the lock security very secure. did you lose or forget your password? Please read further.

If you have lost your password, we are able to remove your account. Depending on the existence of other admin users of the lock you may need to reconfigure the lock as well.

No other administrator

I have lost my password and I am the only administrator of my lock.


Follow the following steps:

  1. Send and e-mail to support@loqed.com from the address you used to register your account in the app. We will send a verification e-mail. After successful verification, we will remove your account. After this you will only be able to open the lock with the optional pin code. Other (non administrator) users of the lock will still be able to open the lock with their digital keys in their respective apps.

  2. Start the setup process in the app, this process will explain how to reset the lock and the bridge.

Another administrator

I have lost my password, but there is another administrator of my lock.


Follow the following steps:

  1. Ask the other administrator to remove your key, this will remove your key and pin code from the lock.

  2. Send an e-mail to support@loqed.com from the address you used to register your account in the app. We will send a verification e-mail. After successful verification, we will remove your account.

  3. Make a new account through the app.

  4. Ask the other administrator to make a new key for you and have them sent you the link.

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