Update July 11th 2024:
We are thrilled to share some exciting news with you. Shelly Group has successfully acquired LOQED material assets and the technology (intellectual property), and we are committed to ensuring that your experience with LOQED smart locks remains exceptional. Following the acquisition, all current LOQED customers will continue to use their existing locks without restriction, the LOQED platform will remain the same and subsequently will be embedded into Shelly Cloud solutions as part of an upcoming integration.
Your Smart Locks Will Continue to Work
We want to assure you that your LOQED Touch Smart Locks will continue to function seamlessly. The servers will remain fully operational, and you can expect the same level of reliability and security that you have come to trust.
Gratitude and Continued Support
We extend our heartfelt gratitude for your trust in LOQED over the past few years. Key members of the LOQED team will remain on board to continue delivering innovative solutions and exceptional service.
Security and Privacy
Your security and privacy remain our top priority. Shelly Group is committed to upholding the highest standards of protection for your personal information and ensuring the security of your smart home devices.
Sales and Support
In a few weeks, we will resume sales, and our support team will continue to be available via email and live chat to assist you with any questions or concerns. We will not be able to respond to all questions immediately. Please be patient with us.
Thank you for being a valued part of the LOQED community. We are excited about this new chapter and look forward to providing you with even better smart home solutions.
Enhanced Compatibility and Features
Shelly Group offers highly customizable IoT solutions from buildings to business facilities. Customers can rely on the best possible automations based on energy analysis and personal energy-saving goals. The company has 6 subsidiaries and offices in Bulgaria, Germany, Slovenia, China, and the USA. Shelly Group’s smart solutions have already conquered over 100 markets globally, with more than 14 million devices sold and used in more than 3 million households. The company is dedicated to enhancing the functionality of your LOQED smart locks. Our goal is to integrate Shelly products such as Bluetooth buttons and door/window sensors with the LOQED Touch Smart Lock. This will enable new features like opening your door with a clicker and ensuring the lock knows if the door is actually closed. Additionally, we are committed to developing more advanced versions of the LOQED Touch Smart Lock to further enhance your smart home experience.
Some Words from the Founders
Pierre and Jeroen, founders of LOQED, on the acquisition: While our personal journey ends here, we are thrilled that the LOQED story will continue under the wings of the renowned smart home company Shelly, and we have complete trust in this transition.
Warm regards,
The LOQED team.
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We regret to inform you that we, Pierre and Jeroen, founders of LOQED, were forced to file for bankruptcy today. This decision comes after a difficult period. Through this email, we want to inform you about the implications and the next steps.
What does this mean for you?
Existing locks will remain online, and new locks can still be installed. This is made possible by the LOQED Online Foundation, which has taken over the management of the platform. In consultation with the trustee, we will explore how the platform can continue in the long term. Additionally, it will be discussed whether the software can be offered as open source.
We will remain available for your questions in the coming weeks. However, since LOQED ceases to exist, we cannot continue to provide the usual support and warranty. Together with the trustee, we will investigate alternative ways to offer support and warranty. You can also turn to forums, where many well-informed users help each other with questions.
Set up an access code
We would like to remind you once again that it is possible to set up an access code if you have not done so already. With this code, you will always be able to open the door, even when the connection to the Bridge is (temporarily) offline.
How did it come to this?
Over the past three years, the LOQED Touch Smart Lock has become one of the most popular smart locks in the Benelux. It has also gained popularity in Germany and England over the past year. Unfortunately, the market for high-end smart locks has turned out to be smaller than we had estimated, and it has not grown quickly enough to sustain the company.
Initially, our strategy was to develop various accessories and two smart locks for both the lower and higher segments after the release of the Touch. Due to disappointing sales results, we have had to postpone these developments repeatedly. As a result, we could not establish the broad base across different segments that we had envisioned.
Future Steps
Together with our team, we have worked on LOQED for over eight years. It was a beautiful but also stressful period with high peaks and low lows, in which we endured the corona crisis and chip shortages, among other challenges. Now that the future of LOQED is uncertain, our first priority is to work with the trustee to secure the continuity of the platform so that you can continue to use the LOQED locks.
We are very grateful to everyone who has supported and believed in us. Thanks to you - investors, distributors, stores, locksmiths, and all over ten thousand customers - we have been able to bring a product to market that opens doors over a million times a month. Thank you for all the tips, compliments, and complaints that we have received, which have helped us make the lock a little better every day.
It greatly saddens us that we have to end the journey we have made with you so suddenly, and we apologize for the impact this has on you. We will keep you informed of developments.
Best regards,
Pierre & Jeroen
Founders
FAQI purchased the product from LOQED less than 30 days ago. Can I still return it?
Although it is legally allowed to return the product within 30 days, it is very unlikely that the purchase amount can be refunded. We therefore advise against sending the products back to us.
I purchased my product from LOQED more than 30 days ago. Can I still return it?
It is not possible to return products purchased more than 30 days ago.
My lock is defective or I have a question. Where can I go?
We will try to continue providing parts for as long as possible, but it is currently unclear how long we can continue to do so. If you have a defect at the moment, we advise you to contact us as soon as possible via the chat in the app. We will investigate with the trustee whether the warranty can be transferred to another party afterwards.
How can I stay informed about the bankruptcy proceedings?
We will keep you informed of the bankruptcy proceedings via email.
What happens to my personal data?
Your personal data will be handled by the trustee in accordance with applicable privacy laws. You can delete the data of your account and keys if desired via this link: https://app.loqed.com/API-Config/index.php?page=account-delete