Applies to: LOQED Touch Smart Lock and LOQED Pure. Where the models differ, use the model-specific section below.
The app says the bridge or gateway is not connected to Wi-Fi
Check whether the LOQED Bridge or LOQED BLU Gateway is plugged in and powered.
Restart the Wi-Fi router.
Restart the bridge/gateway by unplugging it briefly and plugging it back in.
Check the status LED. See What do the colors of the light mean on the LOQED Bridge?.
If needed, reconfigure Wi-Fi: Set up Wi-Fi or LOQED bridge.
The app says the bridge or gateway is not connected to the lock
Make sure the bridge/gateway is close enough to the lock. For LOQED Touch, keep the bridge within about 3 meters of the lock.
Check whether the lock itself responds. On LOQED Touch or Pure with optional Touch Display, touch the display. On base LOQED Pure, check whether the app or paired Shelly BLU Button Tough 1 ZB can wake the lock.
Check battery status. Touch uses 8 AA batteries; Pure uses a rechargeable battery pack.
Restart the bridge/gateway.
If the lock and bridge/gateway still do not reconnect, reset and reconfigure them using the reconfiguration article.