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Touch To Open checklist

Follow these steps to resolve issues with the Touch To Open or Connecting to Phone function

Updated this week

Before you begin troubleshooting, please read how Touch to Open is supposed to work. For instance, you need to enable 'Touch to Connect' to allow 'Touch to Open' functionality if you haven't been at least 500 meters away from your house.

Check if your phone can connect

  1. Turn on the 'Touch to Connect' feature.

  2. Press the word 'Status' so you can see the outdoor and indoor module icons.

  3. Briefly touch the display and check if the icons turn green.

Do the icons not turn green?

  • Restart your phone and/or Bluetooth connection and test again.

  • Restart your lock by briefly pressing a 9V battery against the display, or briefly remove a battery inside and test again.

  • Check if another admin and/or phone has the same problem.

  • Reset the network settings on your phone and test again.
    ​iOS instructions - Android instructions

  • Reset your lock and reinstall.

Do the icons turn green?

Your phone can successfully connect to the lock 🎉

Continue with this checklist.

Use the 'Touch To Open' Troubleshooter

The 'Touch to Open' Troubleshooter provides insight into why 'Touch to Open' is not working properly for you or other users of your lock. This tool can only be used by lock administrators. Log in with the same credentials as the LOQED app.

Open Touch To Open check tool

For some solutions, the tool can refer back to the checklist in the article below.

Also, check:

  • Your LOQED account is logged in on the phone.

  • The LOQED app is active in the background (Apple-iOS).

  • Bluetooth is enabled.

  • The location of your LOQED Touch Smart Lock. App -> Choose your key -> System -> Ensure the lock location is set correctly.

  • The internet/data connection of your phone is active and your data bundle is not depleted.

  • The battery-saving mode of the phone is turned off.

  • The LOQED bridge is connected to WiFi.

  • The 'Touch To Open' permissions for each user in the LOQED app are set correctly. You can check/set this for each key.

Apple iOS

Check that the following settings are correctly set via ⚙️ Settings -> Loqed:

  • Location -> Always + Exact location

  • Bluetooth -> On

  • Background App Refresh -> On

  • Mobile Data -> On

Android

Android devices use aggressive power management that can prevent LOQED from working properly in the background. The steps below ensure LOQED can scan for Bluetooth devices and respond to geofence events.

General steps for most Android devices:

  1. Go to Settings > Apps > LOQED > Battery

  2. Select "Unrestricted" or "Don't optimize"

  3. Enable Location permission "All the time"

  4. Enable Bluetooth/Nearby devices permission

  5. Disable any "Put apps to sleep" or similar features

If these general steps don't work, or you need specific instructions for your device, expand the relevant section below:

Samsung devices

Samsung Android 12+:

  1. Go to Settings > Apps > LOQED

  2. Make sure "Remove permissions if app is unused" is disabled

  3. Go to Settings > Apps > LOQED > Battery

  4. Select "Unrestricted"

  5. Go to Settings > Battery and device care > Battery > Background usage limits

  6. Make sure "Put unused apps to sleep" is disabled

  7. Go to Settings > Battery and device care > Three dots (top right) > Automation

  8. Make sure "Auto-optimize daily" and "Adaptive power saving" are disabled

Samsung Android 11:

  1. Go to Settings > Apps > LOQED

  2. Tap Battery > Optimize battery usage

  3. Expand list to "All apps" and make sure LOQED toggle is OFF

  4. Go to Settings > Battery and device care > Three dots menu > Automation

  5. Make sure "Auto-optimize daily" is disabled

Samsung Android 10:

  1. Go to Settings > Device care > Battery > Battery usage

  2. Find LOQED and make sure "Put app to sleep" is disabled

  3. Go to Settings > Apps > LOQED > Battery > Optimize battery usage

  4. Expand to "All apps" and make sure LOQED toggle is OFF

Xiaomi HyperOS

Use these steps to ensure LOQED can scan for Bluetooth devices after geofence entry while the phone is in standby. Menu names may vary by model/region.

Required app settings:

  1. Open Settings > Apps > Manage apps > LOQED

  2. Turn "Pause app activity if unused" OFF

  3. Tap "Battery saver" and select "No restrictions"

  4. Go to Settings > Apps > Permissions > Background autostart

  5. Turn LOQED ON

Location & Bluetooth permissions:

  1. Settings > Apps > Manage apps > LOQED > App permissions > Location

  2. Choose "Allow all the time"

  3. Settings > Apps > Manage apps > LOQED > App permissions

  4. Ensure "Nearby devices/Bluetooth" is Allowed

  5. Settings > Location > Location services > Bluetooth scanning > ON

  6. Settings > Location > Location services > Google Location Accuracy > ON

Xiaomi Security app:

  1. Open the "Security" app

  2. Tap "Boost speed" > ⚙︎ (settings) > "Lock apps"

  3. Turn LOQED ON to prevent it from being closed

Power savers (must be disabled):

  1. Settings > Battery > Ultra battery saver > OFF

  2. Settings > Battery > Battery saver > OFF (at least during testing)

  3. Settings > SIMs & mobile networks > Data usage > Data Saver > OFF

Final steps:

  1. Settings > Notifications > App notifications > LOQED > Allow

  2. Open LOQED once, then go Home (don't force-close)

  3. Test by leaving and re-entering your geofence area

Note: After system updates, you may need to re-apply these settings.

Xiaomi (older MIUI versions)

  1. In recent apps, drag LOQED downward to lock it in memory

  2. Settings > Advanced Settings > Battery manager > Power plan = "Performance"

  3. Settings > Advanced Settings > Battery Manager > Protected apps > Enable LOQED

  4. Settings > Apps > LOQED > Battery > "Power-intensive prompt" and "Keep running after screen off"

  5. Settings > Additional Settings > Battery & Performance > Manage apps' battery usage:

    • Switch Power Saving Modes to OFF

    • Background Settings > No restrictions

OnePlus devices

Android 11:

  1. Settings > Battery > Battery Optimization

  2. Expand to "All apps" and find LOQED

  3. Select "Don't optimize"

  4. Settings > Apps & notifications > Special app access > LOQED

  5. Turn off Battery optimization

Google Pixel devices

Android 11:

  1. Settings > Battery > Three dots menu > Battery Optimization

  2. Select LOQED and set to "Not optimized"

  3. Settings > Apps & Notifications > Advanced > Special app access

  4. Tap "Battery optimization" and ensure LOQED is "Not optimized"

Android 10:

  1. Settings > Apps & notifications > LOQED

  2. Tap Battery > Battery optimization

  3. Expand to "All apps" and select LOQED

  4. Select "Don't optimize" > Done

Huawei, Oppo, Nokia devices

  1. Go to Settings > Apps

  2. Find and tap LOQED

  3. Tap Battery

  4. Select "Unrestricted"

Contact LOQED support

It may be that after following the above steps, Touch To Open will only work again the next time you enter the 500-meter geofence radius of your LOQED Touch Smart Lock.

Have you tried everything and it still doesn't work? Then contact LOQED support via the live chat function in the LOQED app. Menu -> Chat support.

Related Articles
How does Touch to Open work?
Touch to Connect
Changelog
How to Prevent the LOQED App from Being Restricted by Power Management Settings on Android
How to Replace Your LOQED Touch Display
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