It is crucial to confirm whether the problem is indeed a defective product or a settings issue that can be resolved. Our knowledgeable support team is on hand to assist you in determining the cause.

They are available via live chat in the LOQED app from 10:00 a.m. to 17:00 p.m. on weekdays. If it is determined that a component is defective and you are within the warranty period, we will promptly send you a replacement at no cost and provide any necessary assistance with the reinstallation through chat if needed.