# Shelly Loqed Support

> Support

## Nederlands

### Installatie

- [Installeer de LOQED Touch Smart Lock](https://support.loqed.com/nl/articles/6127557-installeer-de-loqed-touch-smart-lock.md): Installatieopties voor LOQED Touch Smart Lock. Gebruik voor LOQED Pure het Pure-installatieartikel.
- [Een LOQED-slot verwijderen](https://support.loqed.com/nl/articles/7434361-een-loqed-slot-verwijderen.md): Hoe een beheerder een LOQED-slot uit het account kan verwijderen en wat er met gebruikers en sleutels gebeurt.
- [LOQED Touch-afdekking past niet op PC85- of PC88-deuren](https://support.loqed.com/nl/articles/15566216-loqed-touch-afdekking-past-niet-op-pc85-of-pc88-deuren.md): Waarom de LOQED Touch-afdekking mogelijk niet volledig past op PC85- of PC88-deuren, en hoe u de juiste afdekplaat kunt bestellen of aanvragen. Dit artikel is niet van toepassing op LOQED Pure.
- [Een oplegslot vervangen door een Euro profile slot](https://support.loqed.com/nl/articles/6127619-een-oplegslot-vervangen-door-een-euro-profile-slot.md): Waarom velgsloten niet worden ondersteund en wat een slotenmaker normaal gesproken moet veranderen voor LOQED Touch- of Pure-compatibiliteit.
- [Ik verhuur mijn huis. Mag ik het slot vervangen?](https://support.loqed.com/nl/articles/6127678-ik-verhuur-mijn-huis-mag-ik-het-slot-vervangen.md): Waar u op moet letten voordat u een LOQED-slot in een huurwoning installeert.
- [Hoe u uw LOQED Touch Display vervangt](https://support.loqed.com/nl/articles/11521023-hoe-u-uw-loqed-touch-display-vervangt.md): Stapsgewijze handleiding voor het vervangen van de LOQED Touch Display. Geldt alleen voor LOQED Touch en LOQED Pure wanneer de optionele Touch Display is geïnstalleerd.
- [LOQED Pure compatibiliteit en installatie-instructies](https://support.loqed.com/nl/articles/14484658-loqed-pure-compatibiliteit-en-installatie-instructies.md): Ontdek welke deurtypes compatibel zijn met de LOQED Pure, wat er in de doos zit, hoe u deze installeert en hoe u aan de slag gaat met de LOQED app.

### Functies

- [Hoe kunnen gasten binnenkomen zonder de LOQED app?](https://support.loqed.com/nl/articles/6127268-hoe-kunnen-gasten-binnenkomen-zonder-de-loqed-app.md): Gebruik Guest Links zodat tijdelijke gasten de deur kunnen openen zonder de LOQED app te installeren.
- [Schakel Touch to Open en automatisch ontgrendelen in of uit](https://support.loqed.com/nl/articles/6127299-schakel-touch-to-open-en-automatisch-ontgrendelen-in-of-uit.md): Hoe beheerders Touch to Open en Auto Unlock kunnen beheren, inclusief Pure toepasbaarheid met de optionele Touch Display.
- [Hoe werkt codetoegang?](https://support.loqed.com/nl/articles/6127354-hoe-werkt-codetoegang.md): Hoe toegang met pincode werkt op LOQED Touch en op LOQED Pure met de optionele Touch Display.
- [Hoe werkt Touch to Open?](https://support.loqed.com/nl/articles/6127446-hoe-werkt-touch-to-open.md): Met Touch to Open kunt u met één aanraking ontgrendelen wanneer u thuiskomt. Geldt alleen voor LOQED Touch en voor LOQED Pure met de optionele Touch Display.
- [Hoe u uw LOQED-deur kunt vergrendelen](https://support.loqed.com/nl/articles/6127491-hoe-u-uw-loqed-deur-kunt-vergrendelen.md): Manieren om de deur van binnen, buiten of op afstand op slot te doen, met Touch en Pure verschillen.
- [Maak een nieuwe sleutel of pincode aan](https://support.loqed.com/nl/articles/6127496-maak-een-nieuwe-sleutel-of-pincode-aan.md): Hoe een beheerder een nieuwe LOQED-sleutel of pincode kan maken en delen.
- [Hoeveel sleutels, gebruikers en codes ondersteunt LOQED?](https://support.loqed.com/nl/articles/6127507-hoeveel-sleutels-gebruikers-en-codes-ondersteunt-loqed.md): Het maximale aantal sleutels/gebruikers en pincodegedrag voor LOQED-sloten.
- [Touch to Connect](https://support.loqed.com/nl/articles/6127521-touch-to-connect.md): Touch to Connect opent het slot met een aanraking terwijl je dichtbij huis blijft. Geldt alleen voor LOQED Touch en voor LOQED Pure met de optionele Touch Display.
- [LOQED firmwarewijzigingslogboek](https://support.loqed.com/nl/articles/6127563-loqed-firmwarewijzigingslogboek.md): Firmware-updates en verbeteringen voor LOQED Touch, LOQED Pure en gerelateerde bridge- of gateway-updates.
- [Wat is Open House Mode?](https://support.loqed.com/nl/articles/6224018-wat-is-open-house-mode.md): Hoe Open House Mode werkt op LOQED Touch en op LOQED Pure met de optionele Touch Display.
- [Werkt mijn LOQED slot zonder bridge, gateway of internet?](https://support.loqed.com/nl/articles/6127244-werkt-mijn-loqed-slot-zonder-bridge-gateway-of-internet.md): Wat werkt nog lokaal via Bluetooth en waarvoor is een LOQED Bridge, LOQED BLU Gateway of internetverbinding vereist.
- [Veelgestelde vragen \(FAQ\)](https://support.loqed.com/nl/articles/8148083-veelgestelde-vragen-faq.md): Veelgestelde vragen over de slimme sloten LOQED Touch en LOQED Pure.
- [MotionSense](https://support.loqed.com/nl/articles/8889615-motionsense.md): MotionSense verbetert de Touch to Open-beveiliging door de telefoon alleen met het slot te laten communiceren als er beweging wordt gedetecteerd. Geldt voor LOQED Touch en Pure met optionele Touch ...
- [Shelly BLU Button](https://support.loqed.com/nl/articles/14430320-shelly-blu-button.md): Leer hoe u een Shelly BLU Button instelt en gebruikt om uw LOQED slimme slot te vergrendelen en ontgrendelen, welke knoppen compatibel zijn en hoe u veelvoorkomende problemen oplost.

### Compatibiliteit

- [Kan ik mijn LOQED slimme slot buiten of op een poort gebruiken?](https://support.loqed.com/nl/articles/6127196-kan-ik-mijn-loqed-slimme-slot-buiten-of-op-een-poort-gebruiken.md): Waarom LOQED slimme sloten bedoeld zijn voor normale buitendeuren, niet voor buitenpoorten of volledig zichtbare installaties.
- [Hoe sterk is de LOQED slotmotor?](https://support.loqed.com/nl/articles/6127202-hoe-sterk-is-de-loqed-slotmotor.md): Vereisten voor motorsterkte en deurmechanisme voor LOQED Touch en LOQED Pure.
- [Ondersteunde smartphones](https://support.loqed.com/nl/articles/6127207-ondersteunde-smartphones.md): Ondersteunde telefoonbesturingssystemen voor het gebruik van de LOQED app.
- [Welke deur- en slottypes worden ondersteund?](https://support.loqed.com/nl/articles/6202154-welke-deur-en-slottypes-worden-ondersteund.md): Compatibiliteit met deuren en sloten voor LOQED Touch en LOQED Pure, inclusief Euro profile-vereisten en de belangrijkste verschillen tussen de twee modellen.

### Beveiliging

- [Ik ben mijn telefoon kwijtgeraakt. Wat moet ik doen?](https://support.loqed.com/nl/articles/6058629-ik-ben-mijn-telefoon-kwijtgeraakt-wat-moet-ik-doen.md): Beveilig uw LOQED-account en vergrendel de toegang als uw telefoon verloren of gestolen is.
- [Hoe hackbestendig is het LOQED slot?](https://support.loqed.com/nl/articles/6058639-hoe-hackbestendig-is-het-loqed-slot.md): Hoe LOQED digitale sleutels, slotcommunicatie en Touch to Open-beveiliging beschermt.
- [Hoe inbraakwerend is het LOQED Smart Lock?](https://support.loqed.com/nl/articles/6058867-hoe-inbraakwerend-is-het-loqed-smart-lock.md): Beveiligingscertificering en praktisch inbraakpreventieadvies voor LOQED Touch- en LOQED Pure-installaties.
- [Dekt mijn verzekeringsmaatschappij diefstal?](https://support.loqed.com/nl/articles/6058633-dekt-mijn-verzekeringsmaatschappij-diefstal.md): Algemene verzekeringsnota voor LOQED-gecertificeerde slotinstallaties.
- [Reset een vergeten LOQED-wachtwoord](https://support.loqed.com/nl/articles/6058864-reset-een-vergeten-loqed-wachtwoord.md): Wat u moet doen als u het wachtwoord van uw LOQED-account bent vergeten, met of zonder hersteltoken.
- [Eigendom van een slot overdragen aan iemand anders](https://support.loqed.com/nl/articles/15390911-eigendom-van-een-slot-overdragen-aan-iemand-anders.md): Uw woning overdragen aan een nieuwe eigenaar? Draag een LOQED-slot over door een beheerderssleutel te delen wanneer u online bent, of door deze opnieuw in te stellen en opnieuw te installeren wanne...

### Batterijen

- [Batterijen opladen: LOQED Touch PowerKit en LOQED Pure oplaadbare batterij](https://support.loqed.com/nl/articles/6046252-batterijen-opladen-loqed-touch-powerkit-en-loqed-pure-oplaadbare-batterij.md): Hoe opladen werkt voor LOQED Touch met de PowerKit en voor LOQED Pure met het ingebouwde oplaadbare batterijpakket.
- [Vervangen of opladen van de batterijen](https://support.loqed.com/nl/articles/6058892-vervangen-of-opladen-van-de-batterijen.md): Hoe om te gaan met batterijen voor LOQED Touch en LOQED Pure. Touch gebruikt 8 AA-batterijen; Pure maakt gebruik van een ingebouwd oplaadbaar batterijpakket.
- [Zijn de meegeleverde batterijen oplaadbaar?](https://support.loqed.com/nl/articles/6099948-zijn-de-meegeleverde-batterijen-oplaadbaar.md): Of de meegeleverde batterijen oplaadbaar zijn, hangt af van het model: LOQED Touch gebruikt AA-batterijen, terwijl LOQED Pure een oplaadbaar batterijpakket bevat.
- [Apple Watch en LOQED](https://support.loqed.com/nl/articles/8394105-apple-watch-en-loqed.md): Open of vergrendel uw LOQED slimme slot vanaf een Apple Watch- of iPhone-startscherm met behulp van de LOQED Web API en Siri Shortcuts.
- [Wijzig het e-mailadres of wachtwoord van uw LOQED-account](https://support.loqed.com/nl/articles/8586982-wijzig-het-e-mailadres-of-wachtwoord-van-uw-loqed-account.md): Hoe u het e-mailadres of wachtwoord voor uw LOQED-account kunt wijzigen.

### Integraties

- [LOQED beschikbare API's](https://support.loqed.com/nl/articles/6127799-loqed-beschikbare-api-s.md): Overzicht van LOQED API-opties voor geavanceerde gebruikers en ontwikkelaars.
- [LOQED lokale bridge-API-integratie](https://support.loqed.com/nl/articles/6127856-loqed-lokale-bridge-api-integratie.md): Geavanceerde handleiding voor het gebruik van de lokale bridge-API en uitgaande webhooks met LOQED slimme sloten.
- [LOQED web-API-integratie](https://support.loqed.com/nl/articles/6127911-loqed-web-api-integratie.md): Geavanceerde handleiding voor ontwikkelaars: ontvang vergrendelingsgebeurtenissen met webhooks, beheer uw LOQED-vergrendeling en wijzig de vergrendelingsinstellingen.
- [Olisto- en LOQED-integratie](https://support.loqed.com/nl/articles/6144012-olisto-en-loqed-integratie.md): Gebruik Olisto om een LOQED slim slot te bedienen en automatiseringen te creëren.
- [Loxone- en LOQED-integratie](https://support.loqed.com/nl/articles/6144015-loxone-en-loqed-integratie.md): Integreer Loxone met LOQED slimme sloten met behulp van LOQED API/webhook-opties.
- [Doorbird- en LOQED-integratie](https://support.loqed.com/nl/articles/6144017-doorbird-en-loqed-integratie.md): Doorbird HTTP\(S\)-oproepen/webhooks gebruiken om een LOQED slim slot te openen.
- [Domoticz- en LOQED-integratie](https://support.loqed.com/nl/articles/6144032-domoticz-en-loqed-integratie.md): Hoe u een LOQED slim slot kunt integreren met Domoticz met behulp van LOQED webhooks/API-opdrachten.
- [Google Home Assistant- en LOQED-integratie](https://support.loqed.com/nl/articles/6144035-google-home-assistant-en-loqed-integratie.md): Verbind LOQED met Google Home en gebruik Google Assistant spraakopdrachten.
- [IFTTT- en LOQED-integratie](https://support.loqed.com/nl/articles/6144067-ifttt-en-loqed-integratie.md): Nederlandstalige artikelwijzer voor de IFTTT- en LOQED-integratie.
- [Elektronische deuren openen met de LOQED Bridge \(BETA\)](https://support.loqed.com/nl/articles/6235933-elektronische-deuren-openen-met-de-loqed-bridge-beta.md): Nederlandstalig bètaartikel voor het openen van elektronische deuren met behulp van de LOQED Bridge.
- [Fibaro- en LOQED-integratie](https://support.loqed.com/nl/articles/6486356-fibaro-en-loqed-integratie.md): Hoe u een LOQED slim slot kunt integreren met Fibaro/Yubii-compatibele gateways.
- [Home Assistant- en LOQED-integratie](https://support.loqed.com/nl/articles/6144029-home-assistant-en-loqed-integratie.md): Gebruik de Home Assistant LOQED-integratie om statuswijzigingen te vergrendelen, ontgrendelen, openen en ontvangen.
- [IP-SYMCON- en LOQED-integratie](https://support.loqed.com/nl/articles/6224104-ip-symcon-en-loqed-integratie.md): Community-integratie-informatie voor het gebruik van LOQED slimme sloten met IP-SYMCON.
- [LOQED- en Shelly-integratie](https://support.loqed.com/nl/articles/15392344-loqed-en-shelly-integratie.md): Voeg uw LOQED slimme slot toe aan de Shelly Smart Control-app, zodat u deze kunt bedienen en gebruiken in scènes met andere Shelly-apparaten.

### Probleemoplossing

- [Configureer of reset uw LOQED-slot opnieuw](https://support.loqed.com/nl/articles/6078846-configureer-of-reset-uw-loqed-slot-opnieuw.md): Hoe u een LOQED Touch- of LOQED Pure-slot kunt resetten en opnieuw installeren, inclusief modelspecifieke opmerkingen vóór herconfiguratie.
- [Uw LOQED-slot opnieuw opstarten](https://support.loqed.com/nl/articles/6117873-uw-loqed-slot-opnieuw-opstarten.md): Hoe u een LOQED Touch- of LOQED Pure-slot opnieuw opstart.
- [Gedeelde sleutel wordt geopend in een browser in plaats van de LOQED app](https://support.loqed.com/nl/articles/6117917-gedeelde-sleutel-wordt-geopend-in-een-browser-in-plaats-van-de-loqed-app.md): Wat te doen als een gedeelde LOQED-sleutellink in een browser wordt geopend en niet in de LOQED app wordt geïmporteerd.
- [Welke poorten moet ik openen in onze firewall?](https://support.loqed.com/nl/articles/6127670-welke-poorten-moet-ik-openen-in-onze-firewall.md): Netwerkhostnamen en poorten vereist voor LOQED app's, bridge/gateway-connectiviteit en meldingen.
- [De motor heeft niet genoeg kracht om de deur te openen](https://support.loqed.com/nl/articles/6100031-de-motor-heeft-niet-genoeg-kracht-om-de-deur-te-openen.md): Wat u moet controleren als een LOQED Touch- of Pure-motor moeite heeft om de deur te openen of te sluiten.
- [Los het foutbericht 'Geen reactie van slot' op](https://support.loqed.com/nl/articles/6100546-los-het-foutbericht-geen-reactie-van-slot-op.md): Wat u moet controleren als de LOQED app meldt “Geen reactie van slot”.
- [Een sleutel met een tijdschema of beperkte geldigheid werkt niet](https://support.loqed.com/nl/articles/6100084-een-sleutel-met-een-tijdschema-of-beperkte-geldigheid-werkt-niet.md): Problemen met sleutels of pincodes met schema's, vervaldata of beperkte geldigheid oplossen.
- [Wi-Fi, LOQED Bridge of LOQED BLU Gateway instellen](https://support.loqed.com/nl/articles/6224077-wi-fi-loqed-bridge-of-loqed-blu-gateway-instellen.md): Sluit de LOQED Bridge of LOQED BLU Gateway opnieuw aan wanneer uw Wi-Fi-netwerknaam of wachtwoord verandert.
- [Wat betekenen de kleuren van het licht op de LOQED Bridge?](https://support.loqed.com/nl/articles/6127022-wat-betekenen-de-kleuren-van-het-licht-op-de-loqed-bridge.md): Betekenis van de status-LED-kleuren op de LOQED Bridge of gateway, en wat te doen als de verbindingsinstallatie vastloopt.
- [Touch to Open-controlelijst](https://support.loqed.com/nl/articles/6118067-touch-to-open-controlelijst.md): Controlelijst voor problemen met Touch to Open en verbinding maken met telefoon. Geldt alleen voor LOQED Touch en voor LOQED Pure met de optionele Touch Display.
- [Gebruik uw hersteltoken voor een wachtwoordreset](https://support.loqed.com/nl/articles/6142478-gebruik-uw-hersteltoken-voor-een-wachtwoordreset.md): Hoe u uw LOQED-wachtwoord kunt herstellen met een hersteltoken en daarna een nieuw token kunt maken.
- [Mijn LOQED-batterijen raken snel leeg](https://support.loqed.com/nl/articles/6099999-mijn-loqed-batterijen-raken-snel-leeg.md): Problemen met het snel leeglopen van de batterij op de LOQED Touch en LOQED Pure oplossen, inclusief batterijtype, opladen, mechanische weerstand en Touch Display-gerelateerde problemen.
- [Hoe kan ik binnenkomen als mijn telefoon leeg is?](https://support.loqed.com/nl/articles/6100372-hoe-kan-ik-binnenkomen-als-mijn-telefoon-leeg-is.md): Back-up van invoeropties wanneer uw telefoon leeg of niet beschikbaar is, met verschillen tussen LOQED Touch en LOQED Pure.
- [Het LOQED Touch-handvat ziet er scheef uit of voelt los aan](https://support.loqed.com/nl/articles/6100010-het-loqed-touch-handvat-ziet-er-scheef-uit-of-voelt-los-aan.md): Wat u moet controleren als de binnenhandgreep van de LOQED Touch er scheef uitziet, los aanvoelt of loslaat. Dit geldt niet voor LOQED Pure.
- [Mijn LOQED-slot gaat niet helemaal open of dicht](https://support.loqed.com/nl/articles/6161570-mijn-loqed-slot-gaat-niet-helemaal-open-of-dicht.md): Problemen met onvolledige vergrendeling of ontgrendeling van de LOQED Touch en LOQED Pure oplossen, inclusief kalibratie, deuruitlijning en lift-to-lock-situaties.
- [LOQED-brug of gateway is niet verbonden](https://support.loqed.com/nl/articles/6224101-loqed-brug-of-gateway-is-niet-verbonden.md): Wat te doen als de LOQED Bridge of LOQED BLU Gateway offline is of niet is verbonden met het slot.
- [Voorkom dat Android de LOQED app beperkt](https://support.loqed.com/nl/articles/8034447-voorkom-dat-android-de-loqed-app-beperkt.md): Android-instellingen voor batterij- en energiebeheer die kunnen voorkomen dat de LOQED app op de achtergrond wordt uitgevoerd.
- [Wijzig de tijdzone voor uw LOQED-slot](https://support.loqed.com/nl/articles/8329610-wijzig-de-tijdzone-voor-uw-loqed-slot.md): Stel de juiste tijdzone in, zodat planningen en sleutels met beperkte geldigheid correct werken.
- [Touch Display werkt niet](https://support.loqed.com/nl/articles/15389008-touch-display-werkt-niet.md): Problemen met de LOQED Touch Display, buitenscherm of buitenmodule oplossen. Geldt alleen voor LOQED Touch en LOQED Pure wanneer de optionele Touch Display is geïnstalleerd.

### Webwinkel en garantie

- [Kapotte onderdeel of defect LOQED-product](https://support.loqed.com/nl/articles/6127694-kapotte-onderdeel-of-defect-loqed-product.md): Wat te doen als een LOQED Touch, LOQED Pure, Touch Display, PowerKit, brug of accessoire defect lijkt.
- [Garantieperiode](https://support.loqed.com/nl/articles/6127701-garantieperiode.md): Informatie over de garantieperiode voor LOQED slimme sloten en accessoires.
- [Retourbeleid](https://support.loqed.com/nl/articles/6965879-retourbeleid.md): Waar vindt u het retourbeleid van Shelly/LOQED.
- [Recyclinginformatie voor LOQED slimme sloten](https://support.loqed.com/nl/articles/9974417-recyclinginformatie-voor-loqed-slimme-sloten.md): Verpakkingen, batterijen en elektronische componenten recyclen voor LOQED Touch en LOQED Pure.

### Compliance

- [LOQED EU-conformiteitsverklaringen](https://support.loqed.com/nl/articles/11874084-loqed-eu-conformiteitsverklaringen.md): EU-conformiteitsverklaringen voor LOQED Touch en LOQED Pure.
- [LOQED PowerKit EU-conformiteitsverklaring](https://support.loqed.com/nl/articles/12148940-loqed-powerkit-eu-conformiteitsverklaring.md): Download de EU-conformiteitsverklaring voor de LOQED PowerKit.

### User Guide

- [Gebruikershandleidingen voor LOQED Touch en LOQED Pure](https://support.loqed.com/nl/articles/11874260-gebruikershandleidingen-voor-loqed-touch-en-loqed-pure.md): Links naar de gebruikershandleiding voor LOQED Touch en LOQED Pure.

## English

### Installation

- [Install the LOQED Touch Smart Lock](https://support.loqed.com/en/articles/6127557-install-the-loqed-touch-smart-lock.md): Installation options for LOQED Touch Smart Lock. For LOQED Pure, use the Pure installation article.
- [Delete a LOQED lock](https://support.loqed.com/en/articles/7434361-delete-a-loqed-lock.md): How an administrator can delete a LOQED lock from the account, and what happens to users and keys.
- [LOQED Touch cover does not fit PC85 or PC88 doors](https://support.loqed.com/en/articles/15566216-loqed-touch-cover-does-not-fit-pc85-or-pc88-doors.md): Why the LOQED Touch cover may not fully fit on PC85 or PC88 doors, and how to order or request the correct cover plate. This article does not apply to LOQED Pure.
- [Replacing a rim lock with a Euro profile lock](https://support.loqed.com/en/articles/6127619-replacing-a-rim-lock-with-a-euro-profile-lock.md): Why rim locks are not supported and what a locksmith normally needs to change for LOQED Touch or Pure compatibility.
- [I am renting my house. May I change the lock?](https://support.loqed.com/en/articles/6127678-i-am-renting-my-house-may-i-change-the-lock.md): What to consider before installing a LOQED lock in a rented home.
- [How to replace your LOQED Touch Display](https://support.loqed.com/en/articles/11521023-how-to-replace-your-loqed-touch-display.md): Step-by-step guide to replace the LOQED Touch Display. Applies to LOQED Touch and to LOQED Pure only when the optional Touch Display is installed.
- [LOQED Pure compatibility and installation instructions](https://support.loqed.com/en/articles/14484658-loqed-pure-compatibility-and-installation-instructions.md): Learn which door types are compatible with the LOQED Pure, what's in the box, how to install it, and how to get started with the LOQED app.

### Functionality

- [How can guests enter without the LOQED app?](https://support.loqed.com/en/articles/6127268-how-can-guests-enter-without-the-loqed-app.md): Use Guest Links so temporary guests can open the door without installing the LOQED app.
- [Enable or disable Touch to Open and Auto Unlock](https://support.loqed.com/en/articles/6127299-enable-or-disable-touch-to-open-and-auto-unlock.md): How administrators can manage Touch to Open and Auto Unlock, including Pure applicability with the optional Touch Display.
- [How does code access work?](https://support.loqed.com/en/articles/6127354-how-does-code-access-work.md): How PIN code access works on LOQED Touch and on LOQED Pure with the optional Touch Display.
- [How does Touch to Open work?](https://support.loqed.com/en/articles/6127446-how-does-touch-to-open-work.md): Touch to Open lets you unlock with one touch when you arrive home. Applies to LOQED Touch and to LOQED Pure only with the optional Touch Display.
- [How to lock your LOQED door](https://support.loqed.com/en/articles/6127491-how-to-lock-your-loqed-door.md): Ways to lock the door from inside, outside or remotely, with Touch and Pure differences.
- [Create a new key or PIN code](https://support.loqed.com/en/articles/6127496-create-a-new-key-or-pin-code.md): How an administrator can create and share a new LOQED key or PIN code.
- [How many keys, users and codes does LOQED support?](https://support.loqed.com/en/articles/6127507-how-many-keys-users-and-codes-does-loqed-support.md): The maximum number of keys/users and PIN code behavior for LOQED locks.
- [Touch to Connect](https://support.loqed.com/en/articles/6127521-touch-to-connect.md): Touch to Connect opens the lock with a touch while you stay close to home. Applies to LOQED Touch and to LOQED Pure only with the optional Touch Display.
- [LOQED firmware changelog](https://support.loqed.com/en/articles/6127563-loqed-firmware-changelog.md): Firmware updates and improvements for LOQED Touch, LOQED Pure and related bridge or gateway updates.
- [What is Open House Mode?](https://support.loqed.com/en/articles/6224018-what-is-open-house-mode.md): How Open House Mode works on LOQED Touch and on LOQED Pure with the optional Touch Display.
- [Does my LOQED lock work without a bridge, gateway or internet?](https://support.loqed.com/en/articles/6127244-does-my-loqed-lock-work-without-a-bridge-gateway-or-internet.md): What still works locally over Bluetooth and what requires a LOQED Bridge, LOQED BLU Gateway or internet connection.
- [Frequently Asked Questions \(FAQ\)](https://support.loqed.com/en/articles/8148083-frequently-asked-questions-faq.md): Frequently asked questions about LOQED Touch and LOQED Pure smart locks.
- [MotionSense](https://support.loqed.com/en/articles/8889615-motionsense.md): MotionSense improves Touch to Open security by letting the phone communicate with the lock only when movement is detected. Applies to LOQED Touch and Pure with optional Touch Display.
- [Shelly BLU Button](https://support.loqed.com/en/articles/14430320-shelly-blu-button.md): Learn how to set up and use a Shelly BLU Button to lock and unlock your LOQED smart lock, which buttons are compatible, and how to troubleshoot common issues.

### Compatibility

- [Can I use my LOQED smart lock outside or on a gate?](https://support.loqed.com/en/articles/6127196-can-i-use-my-loqed-smart-lock-outside-or-on-a-gate.md): Why LOQED smart locks are intended for normal exterior doors, not outdoor gates or fully exposed installations.
- [How strong is the LOQED lock motor?](https://support.loqed.com/en/articles/6127202-how-strong-is-the-loqed-lock-motor.md): Motor strength and door-mechanism requirements for LOQED Touch and LOQED Pure.
- [Supported smartphones](https://support.loqed.com/en/articles/6127207-supported-smartphones.md): Supported phone operating systems for using the LOQED app.
- [Which door and lock types are supported?](https://support.loqed.com/en/articles/6202154-which-door-and-lock-types-are-supported.md): Door and lock compatibility for LOQED Touch and LOQED Pure, including Euro profile requirements and the main differences between the two models.

### Security

- [I lost my phone. What should I do?](https://support.loqed.com/en/articles/6058629-i-lost-my-phone-what-should-i-do.md): Secure your LOQED account and lock access if your phone is lost or stolen.
- [How hack-proof is the LOQED lock?](https://support.loqed.com/en/articles/6058639-how-hack-proof-is-the-loqed-lock.md): How LOQED protects digital keys, lock communication and Touch to Open security.
- [How burglar-proof is the LOQED Smart Lock?](https://support.loqed.com/en/articles/6058867-how-burglar-proof-is-the-loqed-smart-lock.md): Security certification and practical burglary-prevention advice for LOQED Touch and LOQED Pure installations.
- [Will my insurance company cover theft?](https://support.loqed.com/en/articles/6058633-will-my-insurance-company-cover-theft.md): General insurance note for LOQED-certified lock installations.
- [Reset a forgotten LOQED password](https://support.loqed.com/en/articles/6058864-reset-a-forgotten-loqed-password.md): What to do if you forgot your LOQED account password, with or without a recovery token.
- [Transfer ownership of a lock to someone else](https://support.loqed.com/en/articles/15390911-transfer-ownership-of-a-lock-to-someone-else.md): Handing your home over to a new owner? Transfer a LOQED lock by sharing an administrator key when online, or by resetting and reinstalling it when offline.

### Batteries

- [Charging batteries: LOQED Touch PowerKit and LOQED Pure rechargeable battery](https://support.loqed.com/en/articles/6046252-charging-batteries-loqed-touch-powerkit-and-loqed-pure-rechargeable-battery.md): How charging works for LOQED Touch with the PowerKit and for LOQED Pure with its built-in rechargeable battery pack.
- [Replacing or recharging the batteries](https://support.loqed.com/en/articles/6058892-replacing-or-recharging-the-batteries.md): How to handle batteries for LOQED Touch and LOQED Pure. Touch uses 8 AA batteries; Pure uses a built-in rechargeable battery pack.
- [Are the included batteries rechargeable?](https://support.loqed.com/en/articles/6099948-are-the-included-batteries-rechargeable.md): Whether the included batteries are rechargeable depends on the model: LOQED Touch uses AA batteries, while LOQED Pure includes a rechargeable battery pack.
- [Apple Watch and LOQED](https://support.loqed.com/en/articles/8394105-apple-watch-and-loqed.md): Open or lock your LOQED smart lock from an Apple Watch or iPhone home screen using the LOQED Web API and Siri Shortcuts.
- [Change your LOQED account email address or password](https://support.loqed.com/en/articles/8586982-change-your-loqed-account-email-address-or-password.md): How to change the email address or password for your LOQED account.

### Integrations

- [LOQED available APIs](https://support.loqed.com/en/articles/6127799-loqed-available-apis.md): Overview of LOQED API options for advanced users and developers.
- [LOQED local bridge API integration](https://support.loqed.com/en/articles/6127856-loqed-local-bridge-api-integration.md): Advanced guide for using the local bridge API and outgoing webhooks with LOQED smart locks.
- [LOQED web API integration](https://support.loqed.com/en/articles/6127911-loqed-web-api-integration.md): Advanced guide for developers: receive lock events with webhooks, control your LOQED lock, and change lock settings.
- [Olisto and LOQED integration](https://support.loqed.com/en/articles/6144012-olisto-and-loqed-integration.md): Use Olisto to control a LOQED smart lock and create automations.
- [Loxone and LOQED integration](https://support.loqed.com/en/articles/6144015-loxone-and-loqed-integration.md): Integrate Loxone with LOQED smart locks using LOQED API/webhook options.
- [Doorbird and LOQED integration](https://support.loqed.com/en/articles/6144017-doorbird-and-loqed-integration.md): How to use Doorbird HTTP\(S\) calls/webhooks to open a LOQED smart lock.
- [Domoticz and LOQED integration](https://support.loqed.com/en/articles/6144032-domoticz-and-loqed-integration.md): How to integrate a LOQED smart lock with Domoticz using LOQED webhooks/API commands.
- [Google Home Assistant and LOQED integration](https://support.loqed.com/en/articles/6144035-google-home-assistant-and-loqed-integration.md): Connect LOQED to Google Home and use Google Assistant voice commands.
- [IFTTT and LOQED integration](https://support.loqed.com/en/articles/6144067-ifttt-and-loqed-integration.md): Dutch-only article pointer for the IFTTT and LOQED integration.
- [Open electronic doors using the LOQED Bridge \(BETA\)](https://support.loqed.com/en/articles/6235933-open-electronic-doors-using-the-loqed-bridge-beta.md): Dutch-only beta article for opening electronic doors using the LOQED Bridge.
- [Fibaro and LOQED integration](https://support.loqed.com/en/articles/6486356-fibaro-and-loqed-integration.md): How to integrate a LOQED smart lock with Fibaro/Yubii-compatible gateways.
- [Home Assistant and LOQED integration](https://support.loqed.com/en/articles/6144029-home-assistant-and-loqed-integration.md): Use the Home Assistant LOQED integration to lock, unlock, open and receive status changes.
- [IP-SYMCON and LOQED integration](https://support.loqed.com/en/articles/6224104-ip-symcon-and-loqed-integration.md): Community integration information for using LOQED smart locks with IP-SYMCON.
- [LOQED and Shelly integration](https://support.loqed.com/en/articles/15392344-loqed-and-shelly-integration.md): Add your LOQED smart lock to the Shelly Smart Control app so you can control it and use it in scenes with other Shelly devices.

### Troubleshooting

- [Reconfigure or reset your LOQED lock](https://support.loqed.com/en/articles/6078846-reconfigure-or-reset-your-loqed-lock.md): How to reset and reinstall a LOQED Touch or LOQED Pure lock, including model-specific notes before reconfiguration.
- [Rebooting your LOQED lock](https://support.loqed.com/en/articles/6117873-rebooting-your-loqed-lock.md): How to reboot a LOQED Touch or LOQED Pure lock.
- [Shared key opens in a browser instead of the LOQED app](https://support.loqed.com/en/articles/6117917-shared-key-opens-in-a-browser-instead-of-the-loqed-app.md): What to do when a shared LOQED key link opens in a browser and is not imported into the LOQED app.
- [Which ports should I open in our firewall?](https://support.loqed.com/en/articles/6127670-which-ports-should-i-open-in-our-firewall.md): Network hostnames and ports required for LOQED apps, bridge/gateway connectivity and notifications.
- [The motor does not have enough power to open the door](https://support.loqed.com/en/articles/6100031-the-motor-does-not-have-enough-power-to-open-the-door.md): What to check when a LOQED Touch or Pure motor struggles to open or close the door.
- [Fix the “No response from lock” error message](https://support.loqed.com/en/articles/6100546-fix-the-no-response-from-lock-error-message.md): What to check when the LOQED app reports “No response from lock”.
- [A key with a time schedule or limited validity does not work](https://support.loqed.com/en/articles/6100084-a-key-with-a-time-schedule-or-limited-validity-does-not-work.md): Troubleshoot keys or PIN codes with schedules, expiry dates or limited validity.
- [Set up Wi-Fi, LOQED Bridge or LOQED BLU Gateway](https://support.loqed.com/en/articles/6224077-set-up-wi-fi-loqed-bridge-or-loqed-blu-gateway.md): Reconnect the LOQED Bridge or LOQED BLU Gateway when your Wi-Fi network name or password changes.
- [What do the colors of the light mean on the LOQED Bridge?](https://support.loqed.com/en/articles/6127022-what-do-the-colors-of-the-light-mean-on-the-loqed-bridge.md): Meaning of the status LED colors on the LOQED Bridge or gateway, and what to do when connection setup is stuck.
- [Touch to Open checklist](https://support.loqed.com/en/articles/6118067-touch-to-open-checklist.md): Checklist for Touch to Open and Connecting to Phone issues. Applies to LOQED Touch and to LOQED Pure only with the optional Touch Display.
- [Use your recovery token for a password reset](https://support.loqed.com/en/articles/6142478-use-your-recovery-token-for-a-password-reset.md): How to recover your LOQED password with a recovery token and create a new token afterwards.
- [My LOQED batteries are running out fast](https://support.loqed.com/en/articles/6099999-my-loqed-batteries-are-running-out-fast.md): Troubleshoot fast battery drain on LOQED Touch and LOQED Pure, including battery type, charging, mechanical resistance and Touch Display-related issues.
- [How can I enter if my phone is out of power?](https://support.loqed.com/en/articles/6100372-how-can-i-enter-if-my-phone-is-out-of-power.md): Backup entry options when your phone is empty or unavailable, with differences between LOQED Touch and LOQED Pure.
- [LOQED Touch handle looks crooked or feels loose](https://support.loqed.com/en/articles/6100010-loqed-touch-handle-looks-crooked-or-feels-loose.md): What to check when the LOQED Touch inside handle looks crooked, feels loose or comes off. This does not apply to LOQED Pure.
- [My LOQED lock does not open or close all the way](https://support.loqed.com/en/articles/6161570-my-loqed-lock-does-not-open-or-close-all-the-way.md): Troubleshoot incomplete locking or unlocking on LOQED Touch and LOQED Pure, including calibration, door alignment and lift-to-lock situations.
- [LOQED bridge or gateway is not connected](https://support.loqed.com/en/articles/6224101-loqed-bridge-or-gateway-is-not-connected.md): What to do when the LOQED Bridge or LOQED BLU Gateway is offline or not connected to the lock.
- [Prevent Android from restricting the LOQED app](https://support.loqed.com/en/articles/8034447-prevent-android-from-restricting-the-loqed-app.md): Android battery and power-management settings that can stop the LOQED app from running in the background.
- [Change the timezone for your LOQED lock](https://support.loqed.com/en/articles/8329610-change-the-timezone-for-your-loqed-lock.md): Set the correct timezone so schedules and limited-validity keys work correctly.
- [Touch Display not working](https://support.loqed.com/en/articles/15389008-touch-display-not-working.md): Troubleshoot the LOQED Touch Display, exterior screen or outside module. Applies to LOQED Touch and to LOQED Pure only when the optional Touch Display is installed.

### Webshop & warranty

- [Broken part or defective LOQED product](https://support.loqed.com/en/articles/6127694-broken-part-or-defective-loqed-product.md): What to do if a LOQED Touch, LOQED Pure, Touch Display, PowerKit, bridge or accessory appears defective.
- [Warranty period](https://support.loqed.com/en/articles/6127701-warranty-period.md): Warranty period information for LOQED smart locks and accessories.
- [Return policy](https://support.loqed.com/en/articles/6965879-return-policy.md): Where to find the Shelly/LOQED return policy.
- [Recycling information for LOQED smart locks](https://support.loqed.com/en/articles/9974417-recycling-information-for-loqed-smart-locks.md): How to recycle packaging, batteries and electronic components for LOQED Touch and LOQED Pure.

### Compliance

- [LOQED EU declarations of conformity](https://support.loqed.com/en/articles/11874084-loqed-eu-declarations-of-conformity.md): EU declarations of conformity for LOQED Touch and LOQED Pure.
- [LOQED PowerKit EU Declaration of Conformity](https://support.loqed.com/en/articles/12148940-loqed-powerkit-eu-declaration-of-conformity.md): Download the EU Declaration of Conformity for the LOQED PowerKit.

### User Guides

- [User guides for LOQED Touch and LOQED Pure](https://support.loqed.com/en/articles/11874260-user-guides-for-loqed-touch-and-loqed-pure.md): User guide links for LOQED Touch and LOQED Pure.

## Français

### Installation

- [Installez le LOQED Touch Smart Lock](https://support.loqed.com/fr/articles/6127557-installez-le-loqed-touch-smart-lock.md): Options d'installation pour LOQED Touch Smart Lock. Pour LOQED Pure, utilisez l’article sur l’installation Pure.
- [Supprimer un verrou LOQED](https://support.loqed.com/fr/articles/7434361-supprimer-un-verrou-loqed.md): Comment un administrateur peut supprimer un verrou LOQED du compte et qu'arrive-t-il aux utilisateurs et aux clés.
- [Le couvercle LOQED Touch ne convient pas aux portes PC85 ou PC88](https://support.loqed.com/fr/articles/15566216-le-couvercle-loqed-touch-ne-convient-pas-aux-portes-pc85-ou-pc88.md): Pourquoi le couvercle LOQED Touch peut ne pas s'adapter entièrement aux portes PC85 ou PC88, et comment commander ou demander la plaque de recouvrement appropriée. Cet article ne s'applique pas à L...
- [Remplacement d'un verrou de jante par un verrou Euro profile](https://support.loqed.com/fr/articles/6127619-remplacement-d-un-verrou-de-jante-par-un-verrou-euro-profile.md): Pourquoi les verrous de jante ne sont pas pris en charge et ce qu'un serrurier doit normalement changer pour la compatibilité LOQED Touch ou Pure.
- [Je loue ma maison. Puis-je changer la serrure ?](https://support.loqed.com/fr/articles/6127678-je-loue-ma-maison-puis-je-changer-la-serrure.md): Ce qu'il faut considérer avant d'installer une serrure LOQED dans une maison louée.
- [Comment remplacer votre LOQED Touch Display](https://support.loqed.com/fr/articles/11521023-comment-remplacer-votre-loqed-touch-display.md): Guide étape par étape pour remplacer le LOQED Touch Display. S'applique à LOQED Touch et à LOQED Pure uniquement lorsque le Touch Display en option est installé.
- [Compatibilité LOQED Pure et instructions d'installation](https://support.loqed.com/fr/articles/14484658-compatibilite-loqed-pure-et-instructions-d-installation.md): Découvrez quels types de portes sont compatibles avec le LOQED Pure, ce qu'il y a dans la boîte, comment l'installer et comment démarrer avec le LOQED app.

### Fonctionnalité

- [Comment les invités peuvent-ils entrer sans le LOQED app ?](https://support.loqed.com/fr/articles/6127268-comment-les-invites-peuvent-ils-entrer-sans-le-loqed-app.md): Utilisez les liens invité pour que les invités temporaires puissent ouvrir la porte sans installer le LOQED app.
- [Activer ou désactiver Touch to Open et le déverrouillage automatique](https://support.loqed.com/fr/articles/6127299-activer-ou-desactiver-touch-to-open-et-le-deverrouillage-automatique.md): Comment les administrateurs peuvent gérer Touch to Open et le déverrouillage automatique, y compris l'applicabilité pure avec le Touch Display en option.
- [Comment fonctionne l'accès au code ?](https://support.loqed.com/fr/articles/6127354-comment-fonctionne-l-acces-au-code.md): Comment fonctionne l'accès par code PIN sur LOQED Touch et sur LOQED Pure avec le Touch Display en option.
- [Comment fonctionne Touch to Open ?](https://support.loqed.com/fr/articles/6127446-comment-fonctionne-touch-to-open.md): Touch to Open vous permet de déverrouiller d'une seule touche lorsque vous arrivez à la maison. S'applique à LOQED Touch et à LOQED Pure uniquement avec le Touch Display en option.
- [Comment verrouiller votre porte LOQED](https://support.loqed.com/fr/articles/6127491-comment-verrouiller-votre-porte-loqed.md): Façons de verrouiller la porte de l’intérieur, de l’extérieur ou à distance, avec les différences Touch et Pure.
- [Créer une nouvelle clé ou un nouveau code PIN](https://support.loqed.com/fr/articles/6127496-creer-une-nouvelle-cle-ou-un-nouveau-code-pin.md): Comment un administrateur peut créer et partager une nouvelle clé LOQED ou un nouveau code PIN.
- [Combien de clés, d'utilisateurs et de codes LOQED prend-il en charge ?](https://support.loqed.com/fr/articles/6127507-combien-de-cles-d-utilisateurs-et-de-codes-loqed-prend-il-en-charge.md): Le nombre maximum de clés/utilisateurs et le comportement du code PIN pour les serrures LOQED.
- [Touch to Connect](https://support.loqed.com/fr/articles/6127521-touch-to-connect.md): Touch to Connect ouvre la serrure d'un simple toucher pendant que vous restez près de chez vous. S'applique à LOQED Touch et à LOQED Pure uniquement avec le Touch Display en option.
- [Journal des modifications du micrologiciel LOQED](https://support.loqed.com/fr/articles/6127563-journal-des-modifications-du-micrologiciel-loqed.md): Mises à jour et améliorations du micrologiciel pour LOQED Touch, LOQED Pure et mises à jour de ponts ou de passerelles associées.
- [Qu'est-ce que Open House Mode ?](https://support.loqed.com/fr/articles/6224018-qu-est-ce-que-open-house-mode.md): Comment fonctionne Open House Mode sur LOQED Touch et sur LOQED Pure avec le Touch Display en option.
- [Ma serrure LOQED fonctionne-t-elle sans pont, passerelle ou Internet ?](https://support.loqed.com/fr/articles/6127244-ma-serrure-loqed-fonctionne-t-elle-sans-pont-passerelle-ou-internet.md): Ce qui fonctionne toujours localement sur Bluetooth et ce qui nécessite une connexion LOQED Bridge, LOQED BLU Gateway ou Internet.
- [Foire aux questions \(FAQ\)](https://support.loqed.com/fr/articles/8148083-foire-aux-questions-faq.md): Questions fréquemment posées sur les serrures intelligentes LOQED Touch et LOQED Pure.
- [MotionSense](https://support.loqed.com/fr/articles/8889615-motionsense.md): MotionSense améliore la sécurité du Touch to Open en permettant au téléphone de communiquer avec le verrou uniquement lorsqu'un mouvement est détecté. S'applique aux LOQED Touch et Pure avec Touch ...
- [Shelly BLU Button](https://support.loqed.com/fr/articles/14430320-shelly-blu-button.md): Découvrez comment configurer et utiliser un Shelly BLU Button pour verrouiller et déverrouiller votre serrure intelligente LOQED, quels boutons sont compatibles et comment résoudre les problèmes co...

### Compatibilité

- [Puis-je utiliser ma serrure intelligente LOQED à l’extérieur ou sur un portail ?](https://support.loqed.com/fr/articles/6127196-puis-je-utiliser-ma-serrure-intelligente-loqed-a-l-exterieur-ou-sur-un-portail.md): Pourquoi les serrures intelligentes LOQED sont destinées aux portes extérieures normales, et non aux portails extérieurs ou aux installations entièrement exposées.
- [Quelle est la puissance du moteur de verrouillage LOQED ?](https://support.loqed.com/fr/articles/6127202-quelle-est-la-puissance-du-moteur-de-verrouillage-loqed.md): Exigences en matière de résistance du moteur et de mécanisme de porte pour LOQED Touch et LOQED Pure.
- [Smartphones pris en charge](https://support.loqed.com/fr/articles/6127207-smartphones-pris-en-charge.md): Systèmes d'exploitation téléphoniques pris en charge pour l'utilisation du LOQED app.
- [Quels types de portes et de serrures sont pris en charge ?](https://support.loqed.com/fr/articles/6202154-quels-types-de-portes-et-de-serrures-sont-pris-en-charge.md): Compatibilité des portes et des serrures pour LOQED Touch et LOQED Pure, y compris les exigences Euro profile et les principales différences entre les deux modèles.

### Sécurité

- [J'ai perdu mon téléphone. Que dois-je faire?](https://support.loqed.com/fr/articles/6058629-j-ai-perdu-mon-telephone-que-dois-je-faire.md): Sécurisez votre compte LOQED et verrouillez l'accès en cas de perte ou de vol de votre téléphone.
- [Dans quelle mesure la serrure LOQED est-elle résistante au piratage ?](https://support.loqed.com/fr/articles/6058639-dans-quelle-mesure-la-serrure-loqed-est-elle-resistante-au-piratage.md): Comment LOQED protège les clés numériques, la communication des verrous et la sécurité Touch to Open.
- [Dans quelle mesure la serrure intelligente LOQED est-elle anti-effraction ?](https://support.loqed.com/fr/articles/6058867-dans-quelle-mesure-la-serrure-intelligente-loqed-est-elle-anti-effraction.md): Certification de sécurité et conseils pratiques en matière de prévention contre l'effraction pour les installations LOQED Touch et LOQED Pure.
- [Ma compagnie d’assurance couvrira-t-elle le vol ?](https://support.loqed.com/fr/articles/6058633-ma-compagnie-d-assurance-couvrira-t-elle-le-vol.md): Note d'assurance générale pour les installations de serrures certifiées LOQED.
- [Réinitialiser un mot de passe LOQED oublié](https://support.loqed.com/fr/articles/6058864-reinitialiser-un-mot-de-passe-loqed-oublie.md): Que faire si vous avez oublié le mot de passe de votre compte LOQED, avec ou sans jeton de récupération.
- [Transférer la propriété d'une serrure à quelqu'un d'autre](https://support.loqed.com/fr/articles/15390911-transferer-la-propriete-d-une-serrure-a-quelqu-un-d-autre.md): Remettre votre maison à un nouveau propriétaire ? Transférez un verrou LOQED en partageant une clé d'administrateur en ligne, ou en le réinitialisant et en le réinstallant hors ligne.

### Batteries

- [Chargement des batteries : batterie rechargeable LOQED Touch PowerKit et LOQED Pure](https://support.loqed.com/fr/articles/6046252-chargement-des-batteries-batterie-rechargeable-loqed-touch-powerkit-et-loqed-pure.md): Comment fonctionne la charge du LOQED Touch avec le PowerKit et du LOQED Pure avec sa batterie rechargeable intégrée.
- [Remplacement ou recharge des batteries](https://support.loqed.com/fr/articles/6058892-remplacement-ou-recharge-des-batteries.md): Comment gérer les batteries pour LOQED Touch et LOQED Pure. Touch utilise 8 piles AA ; Pure utilise une batterie rechargeable intégrée.
- [Les piles fournies sont-elles rechargeables ?](https://support.loqed.com/fr/articles/6099948-les-piles-fournies-sont-elles-rechargeables.md): Le fait que les piles incluses soient rechargeables dépend du modèle : le LOQED Touch utilise des piles AA, tandis que le LOQED Pure comprend une batterie rechargeable.
- [Apple Watch et LOQED](https://support.loqed.com/fr/articles/8394105-apple-watch-et-loqed.md): Ouvrez ou verrouillez votre serrure intelligente LOQED à partir d'un écran d'accueil Apple Watch ou d'un iPhone à l'aide du LOQED Web API et du Siri Shortcuts.
- [Changez l'adresse e-mail ou le mot de passe de votre compte LOQED](https://support.loqed.com/fr/articles/8586982-changez-l-adresse-e-mail-ou-le-mot-de-passe-de-votre-compte-loqed.md): Comment changer l'adresse e-mail ou le mot de passe de votre compte LOQED.

### Intégrations

- [API LOQED disponibles](https://support.loqed.com/fr/articles/6127799-api-loqed-disponibles.md): Présentation des options de l'API LOQED pour les utilisateurs avancés et les développeurs.
- [Intégration de l'API du pont local LOQED](https://support.loqed.com/fr/articles/6127856-integration-de-l-api-du-pont-local-loqed.md): Guide avancé pour l'utilisation de l'API du pont local et des webhooks sortants avec les verrous intelligents LOQED.
- [Intégration de l'API Web LOQED](https://support.loqed.com/fr/articles/6127911-integration-de-l-api-web-loqed.md): Guide avancé pour les développeurs : recevez des événements de verrouillage avec des webhooks, contrôlez votre verrou LOQED et modifiez les paramètres de verrouillage.
- [Intégration Olisto et LOQED](https://support.loqed.com/fr/articles/6144012-integration-olisto-et-loqed.md): Utilisez Olisto pour contrôler une serrure intelligente LOQED et créer des automatisations.
- [Intégration Loxone et LOQED](https://support.loqed.com/fr/articles/6144015-integration-loxone-et-loqed.md): Intégrez Loxone aux serrures intelligentes LOQED à l'aide des options API/webhook LOQED.
- [Intégration Doorbird et LOQED](https://support.loqed.com/fr/articles/6144017-integration-doorbird-et-loqed.md): Comment utiliser les appels/webhooks HTTP\(S\) Doorbird pour ouvrir une serrure intelligente LOQED.
- [Intégration Domoticz et LOQED](https://support.loqed.com/fr/articles/6144032-integration-domoticz-et-loqed.md): Comment intégrer une serrure intelligente LOQED avec Domoticz à l'aide des webhooks/commandes API LOQED.
- [Intégration de Google Home Assistant et LOQED](https://support.loqed.com/fr/articles/6144035-integration-de-google-home-assistant-et-loqed.md): Connectez LOQED à Google Home et utilisez les commandes vocales Google Assistant.
- [Intégration IFTTT et LOQED](https://support.loqed.com/fr/articles/6144067-integration-ifttt-et-loqed.md): Pointeur d'article en néerlandais uniquement pour l'intégration IFTTT et LOQED.
- [Ouvrez les portes électroniques à l'aide du LOQED Bridge \(BETA\)](https://support.loqed.com/fr/articles/6235933-ouvrez-les-portes-electroniques-a-l-aide-du-loqed-bridge-beta.md): Article bêta uniquement en néerlandais pour l'ouverture de portes électroniques à l'aide du LOQED Bridge.
- [Intégration Fibaro et LOQED](https://support.loqed.com/fr/articles/6486356-integration-fibaro-et-loqed.md): Comment intégrer une serrure intelligente LOQED avec des passerelles compatibles Fibaro/Yubii.
- [Intégration Home Assistant et LOQED](https://support.loqed.com/fr/articles/6144029-integration-home-assistant-et-loqed.md): Utilisez l'intégration Home Assistant LOQED pour verrouiller, déverrouiller, ouvrir et recevoir des changements de statut.
- [Intégration IP-SYMCON et LOQED](https://support.loqed.com/fr/articles/6224104-integration-ip-symcon-et-loqed.md): Informations d'intégration communautaire pour l'utilisation des serrures intelligentes LOQED avec IP-SYMCON.
- [Intégration LOQED et Shelly](https://support.loqed.com/fr/articles/15392344-integration-loqed-et-shelly.md): Ajoutez votre serrure intelligente LOQED à l'application Shelly Smart Control afin de pouvoir la contrôler et l'utiliser dans des scènes avec d'autres appareils Shelly.

### Dépannage

- [Reconfigurez ou réinitialisez votre serrure LOQED](https://support.loqed.com/fr/articles/6078846-reconfigurez-ou-reinitialisez-votre-serrure-loqed.md): Comment réinitialiser et réinstaller un verrou LOQED Touch ou LOQED Pure, y compris les notes spécifiques au modèle avant la reconfiguration.
- [Redémarrer votre serrure LOQED](https://support.loqed.com/fr/articles/6117873-redemarrer-votre-serrure-loqed.md): Comment redémarrer un verrou LOQED Touch ou LOQED Pure.
- [La clé partagée s'ouvre dans un navigateur au lieu du LOQED app](https://support.loqed.com/fr/articles/6117917-la-cle-partagee-s-ouvre-dans-un-navigateur-au-lieu-du-loqed-app.md): Que faire lorsqu'un lien de clé LOQED partagé s'ouvre dans un navigateur et n'est pas importé dans le LOQED app.
- [Quels ports dois-je ouvrir dans notre pare-feu ?](https://support.loqed.com/fr/articles/6127670-quels-ports-dois-je-ouvrir-dans-notre-pare-feu.md): Noms d'hôte et ports réseau requis pour les LOQED app, la connectivité pont/passerelle et les notifications.
- [Le moteur n'a pas assez de puissance pour ouvrir la porte](https://support.loqed.com/fr/articles/6100031-le-moteur-n-a-pas-assez-de-puissance-pour-ouvrir-la-porte.md): Que vérifier lorsqu'un moteur LOQED Touch ou Pure a du mal à ouvrir ou fermer la porte.
- [Correction du message d'erreur « Aucune réponse du verrouillage »](https://support.loqed.com/fr/articles/6100546-correction-du-message-d-erreur-aucune-reponse-du-verrouillage.md): Que vérifier lorsque le LOQED app signale « Aucune réponse du verrou ».
- [Une clé avec une programmation horaire ou une validité limitée ne fonctionne pas](https://support.loqed.com/fr/articles/6100084-une-cle-avec-une-programmation-horaire-ou-une-validite-limitee-ne-fonctionne-pas.md): Dépannez les clés ou les codes PIN avec des horaires, des dates d'expiration ou une validité limitée.
- [Configurer Wi-Fi, LOQED Bridge ou LOQED BLU Gateway](https://support.loqed.com/fr/articles/6224077-configurer-wi-fi-loqed-bridge-ou-loqed-blu-gateway.md): Reconnectez le LOQED Bridge ou le LOQED BLU Gateway lorsque le nom ou le mot de passe de votre réseau Wi-Fi change.
- [Que signifient les couleurs de la lumière sur le LOQED Bridge ?](https://support.loqed.com/fr/articles/6127022-que-signifient-les-couleurs-de-la-lumiere-sur-le-loqed-bridge.md): Signification des couleurs des voyants d'état sur le LOQED Bridge ou la passerelle, et que faire lorsque la configuration de la connexion est bloquée.
- [Liste de contrôle Touch to Open](https://support.loqed.com/fr/articles/6118067-liste-de-controle-touch-to-open.md): Liste de contrôle pour les problèmes de Touch to Open et de connexion au téléphone. S'applique à LOQED Touch et à LOQED Pure uniquement avec le Touch Display en option.
- [Utilisez votre jeton de récupération pour une réinitialisation de mot de passe](https://support.loqed.com/fr/articles/6142478-utilisez-votre-jeton-de-recuperation-pour-une-reinitialisation-de-mot-de-passe.md): Comment récupérer votre mot de passe LOQED avec un jeton de récupération et créer ensuite un nouveau jeton.
- [Mes batteries LOQED s'épuisent rapidement](https://support.loqed.com/fr/articles/6099999-mes-batteries-loqed-s-epuisent-rapidement.md): Résolvez les problèmes d'épuisement rapide de la batterie sur les LOQED Touch et les LOQED Pure, notamment le type de batterie, la charge, la résistance mécanique et les problèmes liés au Touch Dis...
- [Comment puis-je participer si mon téléphone est hors tension ?](https://support.loqed.com/fr/articles/6100372-comment-puis-je-participer-si-mon-telephone-est-hors-tension.md): Options d'entrée de sauvegarde lorsque votre téléphone est vide ou indisponible, avec des différences entre LOQED Touch et LOQED Pure.
- [La poignée LOQED Touch semble tordue ou semble lâche](https://support.loqed.com/fr/articles/6100010-la-poignee-loqed-touch-semble-tordue-ou-semble-lache.md): Que vérifier lorsque la poignée intérieure du LOQED Touch semble tordue, se détache ou se détache. Cela ne s'applique pas à LOQED Pure.
- [Ma serrure LOQED ne s'ouvre ou ne se ferme pas complètement](https://support.loqed.com/fr/articles/6161570-ma-serrure-loqed-ne-s-ouvre-ou-ne-se-ferme-pas-completement.md): Dépannez le verrouillage ou le déverrouillage incomplet sur LOQED Touch et LOQED Pure, y compris l'étalonnage, l'alignement des portes et les situations de levage pour verrouiller.
- [Le pont ou la passerelle LOQED n'est pas connecté](https://support.loqed.com/fr/articles/6224101-le-pont-ou-la-passerelle-loqed-n-est-pas-connecte.md): Que faire lorsque le LOQED Bridge ou le LOQED BLU Gateway est hors ligne ou n'est pas connecté à la serrure.
- [Empêcher Android de restreindre le LOQED app](https://support.loqed.com/fr/articles/8034447-empecher-android-de-restreindre-le-loqed-app.md): Paramètres de batterie et de gestion de l'alimentation du Android qui peuvent empêcher le LOQED app de fonctionner en arrière-plan.
- [Changez le fuseau horaire de votre serrure LOQED](https://support.loqed.com/fr/articles/8329610-changez-le-fuseau-horaire-de-votre-serrure-loqed.md): Définissez le fuseau horaire correct pour que les planifications et les clés à validité limitée fonctionnent correctement.
- [Touch Display ne fonctionne pas](https://support.loqed.com/fr/articles/15389008-touch-display-ne-fonctionne-pas.md): Dépannez le LOQED Touch Display, l'écran extérieur ou le module extérieur. S'applique à LOQED Touch et à LOQED Pure uniquement lorsque le Touch Display en option est installé.

### Webshop & garantie

- [Pièce cassée ou produit LOQED défectueux](https://support.loqed.com/fr/articles/6127694-piece-cassee-ou-produit-loqed-defectueux.md): Que faire si un LOQED Touch, LOQED Pure, Touch Display, PowerKit, un pont ou un accessoire semble défectueux.
- [Période de garantie](https://support.loqed.com/fr/articles/6127701-periode-de-garantie.md): Informations sur la période de garantie pour les serrures intelligentes et accessoires LOQED.
- [Politique de retour](https://support.loqed.com/fr/articles/6965879-politique-de-retour.md): Où trouver la politique de retour Shelly/LOQED.
- [Informations sur le recyclage des serrures intelligentes LOQED](https://support.loqed.com/fr/articles/9974417-informations-sur-le-recyclage-des-serrures-intelligentes-loqed.md): Comment recycler les emballages, les batteries et les composants électroniques des LOQED Touch et LOQED Pure.

### Compliance

- [LOQED Déclarations UE de conformité](https://support.loqed.com/fr/articles/11874084-loqed-declarations-ue-de-conformite.md): Déclarations UE de conformité pour LOQED Touch et LOQED Pure.
- [LOQED PowerKit Déclaration de conformité UE](https://support.loqed.com/fr/articles/12148940-loqed-powerkit-declaration-de-conformite-ue.md): Téléchargez la déclaration de conformité UE pour le LOQED PowerKit.

### User Guides

- [Guides d'utilisation pour LOQED Touch et LOQED Pure](https://support.loqed.com/fr/articles/11874260-guides-d-utilisation-pour-loqed-touch-et-loqed-pure.md): Liens du guide de l’utilisateur pour LOQED Touch et LOQED Pure.

## Deutsch

### Installation

- [Installieren Sie LOQED Touch Smart Lock](https://support.loqed.com/de/articles/6127557-installieren-sie-loqed-touch-smart-lock.md): Installationsoptionen für LOQED Touch Smart Lock. Verwenden Sie für LOQED Pure den Pure-Installationsartikel.
- [Löschen Sie eine LOQED-Sperre](https://support.loqed.com/de/articles/7434361-loschen-sie-eine-loqed-sperre.md): Wie ein Administrator eine LOQED-Sperre aus dem Konto löschen kann und was mit Benutzern und Schlüsseln passiert.
- [Die LOQED Touch-Abdeckung passt nicht für PC85- oder PC88-Türen](https://support.loqed.com/de/articles/15566216-die-loqed-touch-abdeckung-passt-nicht-fur-pc85-oder-pc88-turen.md): Warum die LOQED Touch-Abdeckung möglicherweise nicht vollständig auf PC85- oder PC88-Türen passt und wie Sie die richtige Abdeckplatte bestellen oder anfordern. Dieser Artikel gilt nicht für LOQED ...
- [Ersetzen eines Felgenschlosses durch ein Euro profile-Schloss](https://support.loqed.com/de/articles/6127619-ersetzen-eines-felgenschlosses-durch-ein-euro-profile-schloss.md): Warum Felgenschlösser nicht unterstützt werden und was ein Schlosser normalerweise ändern muss, um LOQED Touch- oder Pure-Kompatibilität zu gewährleisten.
- [Ich vermiete mein Haus. Darf ich das Schloss wechseln?](https://support.loqed.com/de/articles/6127678-ich-vermiete-mein-haus-darf-ich-das-schloss-wechseln.md): Was Sie vor der Installation eines LOQED-Schlosses in einem Miethaus beachten sollten.
- [So ersetzen Sie Ihr LOQED Touch Display](https://support.loqed.com/de/articles/11521023-so-ersetzen-sie-ihr-loqed-touch-display.md): Schritt-für-Schritt-Anleitung zum Austausch des LOQED Touch Display. Gilt für LOQED Touch und LOQED Pure nur, wenn das optionale Touch Display installiert ist.
- [LOQED Pure Kompatibilitäts- und Installationsanweisungen](https://support.loqed.com/de/articles/14484658-loqed-pure-kompatibilitats-und-installationsanweisungen.md): Erfahren Sie, welche Türtypen mit dem LOQED Pure kompatibel sind, was im Lieferumfang enthalten ist, wie es installiert wird und wie Sie mit dem LOQED app beginnen.

### Funktionalität

- [Wie können Gäste ohne LOQED app eintreten?](https://support.loqed.com/de/articles/6127268-wie-konnen-gaste-ohne-loqed-app-eintreten.md): Verwenden Sie Gastlinks, damit vorübergehende Gäste die Tür öffnen können, ohne LOQED app zu installieren.
- [Aktivieren oder deaktivieren Sie Touch to Open und Auto Unlock](https://support.loqed.com/de/articles/6127299-aktivieren-oder-deaktivieren-sie-touch-to-open-und-auto-unlock.md): Wie Administratoren Touch to Open und Auto Unlock verwalten können, einschließlich Pure-Anwendbarkeit mit dem optionalen Touch Display.
- [Wie funktioniert der Codezugriff?](https://support.loqed.com/de/articles/6127354-wie-funktioniert-der-codezugriff.md): So funktioniert der PIN-Code-Zugriff auf LOQED Touch und auf LOQED Pure mit dem optionalen Touch Display.
- [Wie funktioniert Touch to Open?](https://support.loqed.com/de/articles/6127446-wie-funktioniert-touch-to-open.md): Mit Touch to Open können Sie Ihr Gerät mit nur einem Tastendruck entsperren, wenn Sie zu Hause ankommen. Gilt für LOQED Touch und für LOQED Pure nur mit dem optionalen Touch Display.
- [So verriegeln Sie Ihre LOQED-Tür](https://support.loqed.com/de/articles/6127491-so-verriegeln-sie-ihre-loqed-tur.md): Möglichkeiten, die Tür von innen, außen oder aus der Ferne zu verriegeln, mit Touch- und Pure-Unterschieden.
- [Erstellen Sie einen neuen Schlüssel oder PIN-Code](https://support.loqed.com/de/articles/6127496-erstellen-sie-einen-neuen-schlussel-oder-pin-code.md): So kann ein Administrator einen neuen LOQED-Schlüssel oder PIN-Code erstellen und freigeben.
- [Wie viele Schlüssel, Benutzer und Codes unterstützt LOQED?](https://support.loqed.com/de/articles/6127507-wie-viele-schlussel-benutzer-und-codes-unterstutzt-loqed.md): Die maximale Anzahl von Schlüsseln/Benutzern und das PIN-Code-Verhalten für LOQED-Schlösser.
- [Touch to Connect](https://support.loqed.com/de/articles/6127521-touch-to-connect.md): Touch to Connect öffnet das Schloss mit einer Berührung, während Sie in der Nähe Ihres Zuhauses bleiben. Gilt für LOQED Touch und für LOQED Pure nur mit dem optionalen Touch Display.
- [LOQED Firmware-Änderungsprotokoll](https://support.loqed.com/de/articles/6127563-loqed-firmware-anderungsprotokoll.md): Firmware-Updates und Verbesserungen für LOQED Touch, LOQED Pure und zugehörige Bridge- oder Gateway-Updates.
- [Was ist Open House Mode?](https://support.loqed.com/de/articles/6224018-was-ist-open-house-mode.md): So funktioniert Open House Mode auf LOQED Touch und auf LOQED Pure mit dem optionalen Touch Display.
- [Funktioniert mein LOQED-Schloss ohne Bridge, Gateway oder Internet?](https://support.loqed.com/de/articles/6127244-funktioniert-mein-loqed-schloss-ohne-bridge-gateway-oder-internet.md): Was funktioniert noch lokal über Bluetooth und was erfordert eine LOQED Bridge, LOQED BLU Gateway oder Internetverbindung.
- [Häufig gestellte Fragen \(FAQ\)](https://support.loqed.com/de/articles/8148083-haufig-gestellte-fragen-faq.md): Häufig gestellte Fragen zu den intelligenten Schlössern LOQED Touch und LOQED Pure.
- [MotionSense](https://support.loqed.com/de/articles/8889615-motionsense.md): MotionSense verbessert die Sicherheit, indem das Telefon nur dann mit dem Schloss kommuniziert, wenn eine Bewegung erkannt wird. Gilt für LOQED Touch und Pure mit optionalem Touch Display.
- [Shelly BLU Button](https://support.loqed.com/de/articles/14430320-shelly-blu-button.md): Erfahren Sie, wie Sie ein Shelly BLU Button zum Sperren und Entsperren Ihres LOQED Smart Lock einrichten und verwenden, welche Tasten kompatibel sind und wie Sie häufige Probleme beheben.

### Kompatibilität

- [Kann ich mein LOQED Smart Lock draußen oder an einem Tor verwenden?](https://support.loqed.com/de/articles/6127196-kann-ich-mein-loqed-smart-lock-draussen-oder-an-einem-tor-verwenden.md): Warum die intelligenten Schlösser LOQED für normale Außentüren gedacht sind, nicht für Außentore oder vollständig freiliegende Installationen.
- [Wie stark ist der Schlossmotor LOQED?](https://support.loqed.com/de/articles/6127202-wie-stark-ist-der-schlossmotor-loqed.md): Anforderungen an Motorstärke und Türmechanismus für LOQED Touch und LOQED Pure.
- [Unterstützte Smartphones](https://support.loqed.com/de/articles/6127207-unterstutzte-smartphones.md): Unterstützte Telefonbetriebssysteme für die Verwendung des LOQED app.
- [Welche Tür- und Schlosstypen werden unterstützt?](https://support.loqed.com/de/articles/6202154-welche-tur-und-schlosstypen-werden-unterstutzt.md): Tür- und Schlosskompatibilität für LOQED Touch und LOQED Pure, einschließlich der Euro profile-Anforderungen und der Hauptunterschiede zwischen den beiden Modellen.

### Sicherheit

- [Ich habe mein Telefon verloren. Was soll ich tun?](https://support.loqed.com/de/articles/6058629-ich-habe-mein-telefon-verloren-was-soll-ich-tun.md): Sichern Sie Ihr LOQED-Konto und sperren Sie den Zugriff, falls Ihr Telefon verloren geht oder gestohlen wird.
- [Wie sicher ist das LOQED-Schloss gegen Hackerangriffe?](https://support.loqed.com/de/articles/6058639-wie-sicher-ist-das-loqed-schloss-gegen-hackerangriffe.md): Wie LOQED digitale Schlüssel, Schlosskommunikation und Touch to Open-Sicherheit schützt.
- [Wie einbruchsicher ist das LOQED Smart Lock?](https://support.loqed.com/de/articles/6058867-wie-einbruchsicher-ist-das-loqed-smart-lock.md): Sicherheitszertifizierung und praktische Ratschläge zur Einbruchprävention für LOQED Touch- und LOQED Pure-Installationen.
- [Deckt meine Versicherung Diebstahl ab?](https://support.loqed.com/de/articles/6058633-deckt-meine-versicherung-diebstahl-ab.md): Allgemeiner Versicherungshinweis für LOQED-zertifizierte Schlossanlagen.
- [Setzen Sie ein vergessenes LOQED-Passwort zurück](https://support.loqed.com/de/articles/6058864-setzen-sie-ein-vergessenes-loqed-passwort-zuruck.md): Was tun, wenn Sie das Passwort Ihres LOQED-Kontos vergessen haben, mit oder ohne Wiederherstellungstoken?
- [Übertragen Sie den Besitz eines Schlosses auf eine andere Person](https://support.loqed.com/de/articles/15390911-ubertragen-sie-den-besitz-eines-schlosses-auf-eine-andere-person.md): Übergeben Sie Ihr Haus einem neuen Eigentümer? Übertragen Sie eine LOQED-Sperre, indem Sie online einen Administratorschlüssel teilen oder ihn offline zurücksetzen und neu installieren.

### Batterien

- [Akkus laden: LOQED Touch PowerKit und LOQED Pure Akku](https://support.loqed.com/de/articles/6046252-akkus-laden-loqed-touch-powerkit-und-loqed-pure-akku.md): So funktioniert das Laden für LOQED Touch mit dem PowerKit und für LOQED Pure mit seinem eingebauten wiederaufladbaren Akku.
- [Ersetzen oder Aufladen der Batterien](https://support.loqed.com/de/articles/6058892-ersetzen-oder-aufladen-der-batterien.md): Umgang mit Batterien für LOQED Touch und LOQED Pure. Touch verwendet 8 AA-Batterien; Pure verwendet einen eingebauten wiederaufladbaren Akku.
- [Sind die mitgelieferten Batterien wiederaufladbar?](https://support.loqed.com/de/articles/6099948-sind-die-mitgelieferten-batterien-wiederaufladbar.md): Ob die mitgelieferten Batterien wiederaufladbar sind, hängt vom Modell ab: LOQED Touch verwendet AA-Batterien, während LOQED Pure einen wiederaufladbaren Batteriesatz enthält.
- [Apple Watch und LOQED](https://support.loqed.com/de/articles/8394105-apple-watch-und-loqed.md): Öffnen oder sperren Sie Ihr LOQED Smart Lock von einem Apple Watch- oder iPhone-Startbildschirm aus mit den LOQED Web API und Siri Shortcuts.
- [Ändern Sie die E-Mail-Adresse oder das Passwort Ihres LOQED-Kontos](https://support.loqed.com/de/articles/8586982-andern-sie-die-e-mail-adresse-oder-das-passwort-ihres-loqed-kontos.md): So ändern Sie die E-Mail-Adresse oder das Passwort für Ihr LOQED-Konto.

### Integration

- [LOQED verfügbare APIs](https://support.loqed.com/de/articles/6127799-loqed-verfugbare-apis.md): Übersicht über die LOQED-API-Optionen für fortgeschrittene Benutzer und Entwickler.
- [LOQED lokale Bridge-API-Integration](https://support.loqed.com/de/articles/6127856-loqed-lokale-bridge-api-integration.md): Erweiterte Anleitung zur Verwendung der lokalen Bridge-API und ausgehenden Webhooks mit LOQED Smart Locks.
- [LOQED Web-API-Integration](https://support.loqed.com/de/articles/6127911-loqed-web-api-integration.md): Erweiterter Leitfaden für Entwickler: Sperrereignisse mit Webhooks empfangen, Ihre LOQED-Sperre steuern und Sperreinstellungen ändern.
- [Olisto- und LOQED-Integration](https://support.loqed.com/de/articles/6144012-olisto-und-loqed-integration.md): Verwenden Sie Olisto, um ein LOQED-Smart-Schloss zu steuern und Automatisierungen zu erstellen.
- [Loxone- und LOQED-Integration](https://support.loqed.com/de/articles/6144015-loxone-und-loqed-integration.md): Integrieren Sie Loxone mit LOQED Smart Locks mithilfe der LOQED API/Webhook-Optionen.
- [Doorbird- und LOQED-Integration](https://support.loqed.com/de/articles/6144017-doorbird-und-loqed-integration.md): So verwenden Sie Doorbird HTTP\(S\)-Aufrufe/Webhooks, um ein LOQED Smart Lock zu öffnen.
- [Domoticz- und LOQED-Integration](https://support.loqed.com/de/articles/6144032-domoticz-und-loqed-integration.md): So integrieren Sie ein LOQED-Smart-Schloss mit Domoticz mithilfe von LOQED-Webhooks/API-Befehlen.
- [Google Home Assistant- und LOQED-Integration](https://support.loqed.com/de/articles/6144035-google-home-assistant-und-loqed-integration.md): Verbinden Sie LOQED mit Google Home und verwenden Sie Google Assistant-Sprachbefehle.
- [IFTTT- und LOQED-Integration](https://support.loqed.com/de/articles/6144067-ifttt-und-loqed-integration.md): Nur niederländischer Artikelzeiger für die IFTTT- und LOQED-Integration.
- [Öffnen Sie elektronische Türen mit dem LOQED Bridge \(BETA\)](https://support.loqed.com/de/articles/6235933-offnen-sie-elektronische-turen-mit-dem-loqed-bridge-beta.md): Nur niederländischer Beta-Artikel zum Öffnen elektronischer Türen mit LOQED Bridge.
- [Fibaro- und LOQED-Integration](https://support.loqed.com/de/articles/6486356-fibaro-und-loqed-integration.md): So integrieren Sie ein LOQED-Smart-Schloss mit Fibaro/Yubii-kompatiblen Gateways.
- [Home Assistant- und LOQED-Integration](https://support.loqed.com/de/articles/6144029-home-assistant-und-loqed-integration.md): Verwenden Sie die Home Assistant LOQED-Integration zum Sperren, Entsperren, Öffnen und Empfangen von Statusänderungen.
- [IP-SYMCON- und LOQED-Integration](https://support.loqed.com/de/articles/6224104-ip-symcon-und-loqed-integration.md): Informationen zur Community-Integration für die Verwendung von LOQED-Smart-Schlössern mit IP-SYMCON.
- [LOQED- und Shelly-Integration](https://support.loqed.com/de/articles/15392344-loqed-und-shelly-integration.md): Fügen Sie Ihr LOQED Smart Lock zur Shelly Smart Control-App hinzu, damit Sie es steuern und in Szenen mit anderen Shelly-Geräten verwenden können.

### Fehlerbehebung

- [Konfigurieren Sie Ihre LOQED-Sperre neu oder setzen Sie sie zurück](https://support.loqed.com/de/articles/6078846-konfigurieren-sie-ihre-loqed-sperre-neu-oder-setzen-sie-sie-zuruck.md): So setzen Sie ein LOQED Touch- oder LOQED Pure-Schloss zurück und installieren es neu, einschließlich modellspezifischer Hinweise vor der Neukonfiguration.
- [Starten Sie Ihr LOQED-Schloss neu](https://support.loqed.com/de/articles/6117873-starten-sie-ihr-loqed-schloss-neu.md): So starten Sie eine LOQED Touch- oder LOQED Pure-Sperre neu.
- [Der gemeinsam genutzte Schlüssel wird in einem Browser anstelle von LOQED app geöffnet](https://support.loqed.com/de/articles/6117917-der-gemeinsam-genutzte-schlussel-wird-in-einem-browser-anstelle-von-loqed-app-geoffnet.md): Was ist zu tun, wenn ein freigegebener LOQED-Schlüssellink in einem Browser geöffnet und nicht in LOQED app importiert wird?
- [Welche Ports soll ich in unserer Firewall öffnen?](https://support.loqed.com/de/articles/6127670-welche-ports-soll-ich-in-unserer-firewall-offnen.md): Netzwerk-Hostnamen und Ports, die für LOQED apps, Bridge-/Gateway-Konnektivität und Benachrichtigungen erforderlich sind.
- [Der Motor hat nicht genug Kraft, um die Tür zu öffnen](https://support.loqed.com/de/articles/6100031-der-motor-hat-nicht-genug-kraft-um-die-tur-zu-offnen.md): Was ist zu überprüfen, wenn ein LOQED Touch- oder Pure-Motor Schwierigkeiten hat, die Tür zu öffnen oder zu schließen?
- [Beheben Sie die Fehlermeldung „Keine Antwort vom Schloss“.](https://support.loqed.com/de/articles/6100546-beheben-sie-die-fehlermeldung-keine-antwort-vom-schloss.md): Was ist zu überprüfen, wenn LOQED app „Keine Antwort von der Sperre“ meldet?
- [Ein Schlüssel mit Zeiteinteilung oder begrenzter Gültigkeit funktioniert nicht](https://support.loqed.com/de/articles/6100084-ein-schlussel-mit-zeiteinteilung-oder-begrenzter-gultigkeit-funktioniert-nicht.md): Beheben Sie Fehler bei Schlüsseln oder PIN-Codes mit Zeitplänen, Ablaufdaten oder begrenzter Gültigkeit.
- [Richten Sie Wi-Fi, LOQED Bridge oder LOQED BLU Gateway ein](https://support.loqed.com/de/articles/6224077-richten-sie-wi-fi-loqed-bridge-oder-loqed-blu-gateway-ein.md): Verbinden Sie LOQED Bridge oder LOQED BLU Gateway erneut, wenn sich Ihr Wi-Fi-Netzwerkname oder Ihr Passwort ändert.
- [Was bedeuten die Farben des Lichts beim LOQED Bridge?](https://support.loqed.com/de/articles/6127022-was-bedeuten-die-farben-des-lichts-beim-loqed-bridge.md): Bedeutung der Status-LED-Farben am LOQED Bridge oder Gateway und was zu tun ist, wenn der Verbindungsaufbau hängen bleibt.
- [Touch to Open Checkliste](https://support.loqed.com/de/articles/6118067-touch-to-open-checkliste.md): Checkliste für Touch to Open und Probleme mit der Verbindung zum Telefon. Gilt für LOQED Touch und für LOQED Pure nur mit dem optionalen Touch Display.
- [Verwenden Sie Ihr Wiederherstellungstoken für ein Passwort-Reset](https://support.loqed.com/de/articles/6142478-verwenden-sie-ihr-wiederherstellungstoken-fur-ein-passwort-reset.md): So stellen Sie Ihr LOQED-Passwort mit einem Wiederherstellungstoken wieder her und erstellen anschließend ein neues Token.
- [Meine LOQED-Batterien sind schnell leer](https://support.loqed.com/de/articles/6099999-meine-loqed-batterien-sind-schnell-leer.md): Beheben Sie die schnelle Batterieentladung bei LOQED Touch und LOQED Pure, einschließlich Batterietyp, Ladung, mechanischem Widerstand und Touch Display-bezogenen Problemen.
- [Wie kann ich teilnehmen, wenn mein Telefon keinen Strom mehr hat?](https://support.loqed.com/de/articles/6100372-wie-kann-ich-teilnehmen-wenn-mein-telefon-keinen-strom-mehr-hat.md): Backup-Eintragsoptionen, wenn Ihr Telefon leer oder nicht verfügbar ist, mit Unterschieden zwischen LOQED Touch und LOQED Pure.
- [Der LOQED Touch-Griff sieht schief aus oder fühlt sich locker an](https://support.loqed.com/de/articles/6100010-der-loqed-touch-griff-sieht-schief-aus-oder-fuhlt-sich-locker-an.md): Was ist zu überprüfen, wenn der Innengriff LOQED Touch schief aussieht, sich locker anfühlt oder sich löst? Dies gilt nicht für LOQED Pure.
- [Mein LOQED-Schloss lässt sich nicht vollständig öffnen oder schließen](https://support.loqed.com/de/articles/6161570-mein-loqed-schloss-lasst-sich-nicht-vollstandig-offnen-oder-schliessen.md): Fehlerbehebung bei unvollständiger Verriegelung oder Entriegelung bei LOQED Touch und LOQED Pure, einschließlich Kalibrierung, Türausrichtung und Hebe-zu-Verriegelung-Situationen.
- [LOQED Bridge oder Gateway ist nicht verbunden](https://support.loqed.com/de/articles/6224101-loqed-bridge-oder-gateway-ist-nicht-verbunden.md): Was tun, wenn LOQED Bridge oder LOQED BLU Gateway offline ist oder nicht mit dem Schloss verbunden ist?
- [Verhindern Sie, dass Android LOQED app einschränkt](https://support.loqed.com/de/articles/8034447-verhindern-sie-dass-android-loqed-app-einschrankt.md): Android-Akku- und Energieverwaltungseinstellungen, die verhindern können, dass der LOQED app im Hintergrund ausgeführt wird.
- [Ändern Sie die Zeitzone für Ihre LOQED-Sperre](https://support.loqed.com/de/articles/8329610-andern-sie-die-zeitzone-fur-ihre-loqed-sperre.md): Stellen Sie die richtige Zeitzone ein, damit Zeitpläne und Schlüssel mit begrenzter Gültigkeit ordnungsgemäß funktionieren.
- [Touch Display funktioniert nicht](https://support.loqed.com/de/articles/15389008-touch-display-funktioniert-nicht.md): Fehlerbehebung am LOQED Touch Display, am Außenbildschirm oder am Außenmodul. Gilt für LOQED Touch und LOQED Pure nur, wenn das optionale Touch Display installiert ist.

### Webshop & Garantie

- [Defektes Teil oder defektes LOQED-Produkt](https://support.loqed.com/de/articles/6127694-defektes-teil-oder-defektes-loqed-produkt.md): Was tun, wenn ein LOQED Touch, LOQED Pure, Touch Display, PowerKit, eine Brücke oder ein Zubehörteil defekt erscheint?
- [Garantiezeit](https://support.loqed.com/de/articles/6127701-garantiezeit.md): Informationen zur Garantiezeit für LOQED Smart Locks und Zubehör.
- [Rückgaberecht](https://support.loqed.com/de/articles/6965879-ruckgaberecht.md): Wo finde ich die Rückgabebedingungen Shelly/LOQED?
- [Recyclinginformationen für LOQED Smart Locks](https://support.loqed.com/de/articles/9974417-recyclinginformationen-fur-loqed-smart-locks.md): So recyceln Sie Verpackungen, Batterien und elektronische Komponenten für LOQED Touch und LOQED Pure.

### Compliance

- [LOQED EU-Konformitätserklärungen](https://support.loqed.com/de/articles/11874084-loqed-eu-konformitatserklarungen.md): EU-Konformitätserklärungen für LOQED Touch und LOQED Pure.
- [LOQED PowerKit EU-Konformitätserklärung](https://support.loqed.com/de/articles/12148940-loqed-powerkit-eu-konformitatserklarung.md): Laden Sie die EU-Konformitätserklärung für LOQED PowerKit herunter.

### User Guides

- [Benutzerhandbücher für LOQED Touch und LOQED Pure](https://support.loqed.com/de/articles/11874260-benutzerhandbucher-fur-loqed-touch-und-loqed-pure.md): Benutzerhandbuch-Links für LOQED Touch und LOQED Pure.

## Italiano

### Installation

- [Installare LOQED Touch Smart Lock](https://support.loqed.com/it/articles/6127557-installare-loqed-touch-smart-lock.md): Opzioni di installazione per LOQED Touch Smart Lock. Per LOQED Pure, utilizzare l'articolo sull'installazione Pure.
- [Elimina un lucchetto LOQED](https://support.loqed.com/it/articles/7434361-elimina-un-lucchetto-loqed.md): Come un amministratore può eliminare un blocco LOQED dall'account e cosa succede agli utenti e alle chiavi.
- [La copertura LOQED Touch non è adatta alle porte PC85 o PC88](https://support.loqed.com/it/articles/15566216-la-copertura-loqed-touch-non-e-adatta-alle-porte-pc85-o-pc88.md): Perché la copertura LOQED Touch potrebbe non adattarsi perfettamente alle porte PC85 o PC88 e come ordinare o richiedere la piastra di copertura corretta. Questo articolo non si applica a LOQED Pure.
- [Sostituzione di una serratura da applicare con una serratura Euro profile](https://support.loqed.com/it/articles/6127619-sostituzione-di-una-serratura-da-applicare-con-una-serratura-euro-profile.md): Perché le serrature da applicare non sono supportate e cosa normalmente deve modificare un fabbro per la compatibilità LOQED Touch o Pure.
- [Sto affittando la mia casa. Posso cambiare la serratura?](https://support.loqed.com/it/articles/6127678-sto-affittando-la-mia-casa-posso-cambiare-la-serratura.md): Cosa considerare prima di installare una serratura LOQED in una casa in affitto.
- [Come sostituire il tuo LOQED Touch Display](https://support.loqed.com/it/articles/11521023-come-sostituire-il-tuo-loqed-touch-display.md): Guida passo passo per sostituire LOQED Touch Display. Si applica a LOQED Touch e LOQED Pure solo quando è installato Touch Display opzionale.
- [Compatibilità LOQED Pure e istruzioni di installazione](https://support.loqed.com/it/articles/14484658-compatibilita-loqed-pure-e-istruzioni-di-installazione.md): Scopri quali tipi di porte sono compatibili con LOQED Pure, cosa c'è nella confezione, come installarlo e come iniziare con LOQED app.

### Functionality

- [Come possono entrare gli ospiti senza LOQED app?](https://support.loqed.com/it/articles/6127268-come-possono-entrare-gli-ospiti-senza-loqed-app.md): Utilizza i collegamenti ospite in modo che gli ospiti temporanei possano aprire la porta senza installare LOQED app.
- [Abilita o disabilita Touch to Open e Sblocco automatico](https://support.loqed.com/it/articles/6127299-abilita-o-disabilita-touch-to-open-e-sblocco-automatico.md): Come gli amministratori possono gestire Touch to Open e Auto Unlock, inclusa l'applicabilità pura con Touch Display opzionale.
- [Come funziona l'accesso al codice?](https://support.loqed.com/it/articles/6127354-come-funziona-l-accesso-al-codice.md): Come funziona l'accesso tramite codice PIN su LOQED Touch e su LOQED Pure con Touch Display opzionale.
- [Come funziona Touch to Open?](https://support.loqed.com/it/articles/6127446-come-funziona-touch-to-open.md): Touch to Open ti consente di sbloccare con un solo tocco quando arrivi a casa. Si applica a LOQED Touch e LOQED Pure solo con Touch Display opzionale.
- [Come bloccare la porta LOQED](https://support.loqed.com/it/articles/6127491-come-bloccare-la-porta-loqed.md): Modi per chiudere la porta dall'interno, dall'esterno o da remoto, con le differenze Touch e Pure.
- [Crea una nuova chiave o codice PIN](https://support.loqed.com/it/articles/6127496-crea-una-nuova-chiave-o-codice-pin.md): Come un amministratore può creare e condividere una nuova chiave LOQED o un codice PIN.
- [Quante chiavi, utenti e codici supporta LOQED?](https://support.loqed.com/it/articles/6127507-quante-chiavi-utenti-e-codici-supporta-loqed.md): Il numero massimo di chiavi/utenti e il comportamento del codice PIN per le serrature LOQED.
- [Touch to Connect](https://support.loqed.com/it/articles/6127521-touch-to-connect.md): Touch to Connect apre la serratura con un tocco mentre sei vicino a casa. Si applica a LOQED Touch e LOQED Pure solo con Touch Display opzionale.
- [Registro modifiche firmware LOQED](https://support.loqed.com/it/articles/6127563-registro-modifiche-firmware-loqed.md): Aggiornamenti e miglioramenti del firmware per LOQED Touch, LOQED Pure e relativi aggiornamenti bridge o gateway.
- [Cos'è Open House Mode?](https://support.loqed.com/it/articles/6224018-cos-e-open-house-mode.md): Come funziona Open House Mode su LOQED Touch e su LOQED Pure con Touch Display opzionale.
- [La mia serratura LOQED funziona senza bridge, gateway o Internet?](https://support.loqed.com/it/articles/6127244-la-mia-serratura-loqed-funziona-senza-bridge-gateway-o-internet.md): Cosa funziona ancora localmente su Bluetooth e cosa richiede LOQED Bridge, LOQED BLU Gateway o una connessione Internet.
- [Domande frequenti \(FAQ\)](https://support.loqed.com/it/articles/8148083-domande-frequenti-faq.md): Domande frequenti sulle serrature intelligenti LOQED Touch e LOQED Pure.
- [MotionSense](https://support.loqed.com/it/articles/8889615-motionsense.md): MotionSense migliora la sicurezza Touch to Open consentendo al telefono di comunicare con la serratura solo quando viene rilevato un movimento. Si applica a LOQED Touch e Pure con Touch Display opz...
- [Shelly BLU Button](https://support.loqed.com/it/articles/14430320-shelly-blu-button.md): Scopri come configurare e utilizzare Shelly BLU Button per bloccare e sbloccare la serratura intelligente LOQED, quali pulsanti sono compatibili e come risolvere i problemi comuni.

### Compatibility

- [Posso utilizzare la mia serratura intelligente LOQED all'esterno o su un cancello?](https://support.loqed.com/it/articles/6127196-posso-utilizzare-la-mia-serratura-intelligente-loqed-all-esterno-o-su-un-cancello.md): Perché le serrature intelligenti LOQED sono destinate a normali porte esterne, non a cancelli esterni o installazioni completamente esposte.
- [Quanto è potente il motore di blocco LOQED?](https://support.loqed.com/it/articles/6127202-quanto-e-potente-il-motore-di-blocco-loqed.md): Requisiti di resistenza del motore e del meccanismo della porta per LOQED Touch e LOQED Pure.
- [Smartphone supportati](https://support.loqed.com/it/articles/6127207-smartphone-supportati.md): Sistemi operativi telefonici supportati per l'utilizzo di LOQED app.
- [Quali tipi di porte e serrature sono supportati?](https://support.loqed.com/it/articles/6202154-quali-tipi-di-porte-e-serrature-sono-supportati.md): Compatibilità di porte e serrature per LOQED Touch e LOQED Pure, inclusi i requisiti Euro profile e le principali differenze tra i due modelli.

### Security

- [Ho perso il telefono. Cosa dovrei fare?](https://support.loqed.com/it/articles/6058629-ho-perso-il-telefono-cosa-dovrei-fare.md): Proteggi il tuo account LOQED e blocca l'accesso se il tuo telefono viene smarrito o rubato.
- [Quanto è a prova di hacker il lucchetto LOQED?](https://support.loqed.com/it/articles/6058639-quanto-e-a-prova-di-hacker-il-lucchetto-loqed.md): In che modo LOQED protegge le chiavi digitali, la comunicazione dei lucchetti e la sicurezza Touch to Open.
- [Quanto è a prova di scasso la Smart Lock LOQED?](https://support.loqed.com/it/articles/6058867-quanto-e-a-prova-di-scasso-la-smart-lock-loqed.md): Certificazione di sicurezza e consigli pratici antieffrazione per installazioni LOQED Touch e LOQED Pure.
- [La mia compagnia assicurativa coprirà il furto?](https://support.loqed.com/it/articles/6058633-la-mia-compagnia-assicurativa-coprira-il-furto.md): Nota assicurativa generale per installazioni di serrature certificate LOQED.
- [Reimposta una password LOQED dimenticata](https://support.loqed.com/it/articles/6058864-reimposta-una-password-loqed-dimenticata.md): Cosa fare se hai dimenticato la password del tuo account LOQED, con o senza token di ripristino.
- [Trasferisci la proprietà di una serratura a qualcun altro](https://support.loqed.com/it/articles/15390911-trasferisci-la-proprieta-di-una-serratura-a-qualcun-altro.md): Consegnare la tua casa a un nuovo proprietario? Trasferisci un blocco LOQED condividendo una chiave amministratore quando sei online o reimpostandolo e reinstallandolo quando sei offline.

### Batteries

- [Ricarica delle batterie: batteria ricaricabile LOQED Touch PowerKit e LOQED Pure](https://support.loqed.com/it/articles/6046252-ricarica-delle-batterie-batteria-ricaricabile-loqed-touch-powerkit-e-loqed-pure.md): Come funziona la ricarica per LOQED Touch con PowerKit e per LOQED Pure con la batteria ricaricabile integrata.
- [Sostituzione o ricarica delle batterie](https://support.loqed.com/it/articles/6058892-sostituzione-o-ricarica-delle-batterie.md): Come maneggiare le batterie per LOQED Touch e LOQED Pure. Touch utilizza 8 batterie AA; Pure utilizza una batteria ricaricabile integrata.
- [Le batterie incluse sono ricaricabili?](https://support.loqed.com/it/articles/6099948-le-batterie-incluse-sono-ricaricabili.md): La ricarica delle batterie incluse dipende dal modello: LOQED Touch utilizza batterie AA, mentre LOQED Pure include una batteria ricaricabile.
- [Apple Watch e LOQED](https://support.loqed.com/it/articles/8394105-apple-watch-e-loqed.md): Apri o blocca la serratura intelligente LOQED da uno Apple Watch o dalla schermata iniziale di un iPhone utilizzando LOQED Web API e Siri Shortcuts.
- [Modifica l'indirizzo email o la password del tuo account LOQED](https://support.loqed.com/it/articles/8586982-modifica-l-indirizzo-email-o-la-password-del-tuo-account-loqed.md): Come modificare l'indirizzo e-mail o la password per il tuo account LOQED.

### Integrations

- [LOQED API disponibili](https://support.loqed.com/it/articles/6127799-loqed-api-disponibili.md): Panoramica delle opzioni API LOQED per utenti e sviluppatori avanzati.
- [LOQED Integrazione API bridge locale](https://support.loqed.com/it/articles/6127856-loqed-integrazione-api-bridge-locale.md): Guida avanzata per l'utilizzo dell'API bridge locale e dei webhook in uscita con le serrature intelligenti LOQED.
- [Integrazione API web LOQED](https://support.loqed.com/it/articles/6127911-integrazione-api-web-loqed.md): Guida avanzata per sviluppatori: ricevi eventi di blocco con webhook, controlla il tuo blocco LOQED e modifica le impostazioni di blocco.
- [Integrazione Olisto e LOQED](https://support.loqed.com/it/articles/6144012-integrazione-olisto-e-loqed.md): Utilizza Olisto per controllare una serratura intelligente LOQED e creare automazioni.
- [Integrazione Loxone e LOQED](https://support.loqed.com/it/articles/6144015-integrazione-loxone-e-loqed.md): Integra Loxone con le serrature intelligenti LOQED utilizzando le opzioni API/webhook LOQED.
- [Integrazione Doorbird e LOQED](https://support.loqed.com/it/articles/6144017-integrazione-doorbird-e-loqed.md): Come utilizzare le chiamate/webhook HTTP\(S\) Doorbird per aprire una serratura intelligente LOQED.
- [Integrazione Domoticz e LOQED](https://support.loqed.com/it/articles/6144032-integrazione-domoticz-e-loqed.md): Come integrare una serratura intelligente LOQED con Domoticz utilizzando i webhook/comandi API LOQED.
- [Integrazione di Google Home Assistant e LOQED](https://support.loqed.com/it/articles/6144035-integrazione-di-google-home-assistant-e-loqed.md): Collega LOQED a Google Home e utilizza i comandi vocali Google Assistant.
- [Integrazione IFTTT e LOQED](https://support.loqed.com/it/articles/6144067-integrazione-ifttt-e-loqed.md): Puntatore di articoli solo in olandese per l'integrazione di IFTTT e LOQED.
- [Apri le porte elettroniche utilizzando LOQED Bridge \(BETA\)](https://support.loqed.com/it/articles/6235933-apri-le-porte-elettroniche-utilizzando-loqed-bridge-beta.md): Articolo beta solo olandese per l'apertura di porte elettroniche utilizzando LOQED Bridge.
- [Integrazione Fibaro e LOQED](https://support.loqed.com/it/articles/6486356-integrazione-fibaro-e-loqed.md): Come integrare una serratura intelligente LOQED con gateway compatibili con Fibaro/Yubii.
- [Integrazione Home Assistant e LOQED](https://support.loqed.com/it/articles/6144029-integrazione-home-assistant-e-loqed.md): Utilizza l'integrazione Home Assistant LOQED per bloccare, sbloccare, aprire e ricevere modifiche di stato.
- [Integrazione IP-SYMCON e LOQED](https://support.loqed.com/it/articles/6224104-integrazione-ip-symcon-e-loqed.md): Informazioni sull'integrazione della community per l'utilizzo delle serrature intelligenti LOQED con IP-SYMCON.
- [Integrazione LOQED e Shelly](https://support.loqed.com/it/articles/15392344-integrazione-loqed-e-shelly.md): Aggiungi la tua serratura intelligente LOQED all'app Shelly Smart Control in modo da poterla controllare e utilizzare nelle scene con altri dispositivi Shelly.

### Troubleshooting

- [Riconfigura o reimposta la serratura LOQED](https://support.loqed.com/it/articles/6078846-riconfigura-o-reimposta-la-serratura-loqed.md): Come reimpostare e reinstallare un lucchetto LOQED Touch o LOQED Pure, comprese le note specifiche del modello prima della riconfigurazione.
- [Riavviare la serratura LOQED](https://support.loqed.com/it/articles/6117873-riavviare-la-serratura-loqed.md): Come riavviare una serratura LOQED Touch o LOQED Pure.
- [La chiave condivisa si apre in un browser anziché in LOQED app](https://support.loqed.com/it/articles/6117917-la-chiave-condivisa-si-apre-in-un-browser-anziche-in-loqed-app.md): Cosa fare quando un collegamento chiave LOQED condiviso si apre in un browser e non viene importato in LOQED app.
- [Quali porte dovrei aprire nel nostro firewall?](https://support.loqed.com/it/articles/6127670-quali-porte-dovrei-aprire-nel-nostro-firewall.md): Nomi host di rete e porte richiesti per LOQED app, connettività bridge/gateway e notifiche.
- [Il motore non ha potenza sufficiente per aprire la porta](https://support.loqed.com/it/articles/6100031-il-motore-non-ha-potenza-sufficiente-per-aprire-la-porta.md): Cosa controllare quando un motore LOQED Touch o Pure fatica ad aprire o chiudere la porta.
- [Correggi il messaggio di errore "Nessuna risposta dal blocco".](https://support.loqed.com/it/articles/6100546-correggi-il-messaggio-di-errore-nessuna-risposta-dal-blocco.md): Cosa controllare quando LOQED app segnala "Nessuna risposta dal blocco".
- [Una chiave con orario o validità limitata non funziona](https://support.loqed.com/it/articles/6100084-una-chiave-con-orario-o-validita-limitata-non-funziona.md): Risolvi i problemi relativi a chiavi o codici PIN con orari, date di scadenza o validità limitata.
- [Configura Wi-Fi, LOQED Bridge o LOQED BLU Gateway](https://support.loqed.com/it/articles/6224077-configura-wi-fi-loqed-bridge-o-loqed-blu-gateway.md): Ricollegare LOQED Bridge o LOQED BLU Gateway quando il nome della rete o la password Wi-Fi cambia.
- [Cosa significano i colori della luce sullo LOQED Bridge?](https://support.loqed.com/it/articles/6127022-cosa-significano-i-colori-della-luce-sullo-loqed-bridge.md): Significato dei colori dei LED di stato sullo LOQED Bridge o sul gateway e cosa fare quando la configurazione della connessione è bloccata.
- [Lista di controllo Touch to Open](https://support.loqed.com/it/articles/6118067-lista-di-controllo-touch-to-open.md): Elenco di controllo per Touch to Open e problemi di connessione al telefono. Si applica a LOQED Touch e LOQED Pure solo con Touch Display opzionale.
- [Utilizza il token di ripristino per reimpostare la password](https://support.loqed.com/it/articles/6142478-utilizza-il-token-di-ripristino-per-reimpostare-la-password.md): Come recuperare la tua password LOQED con un token di ripristino e creare successivamente un nuovo token.
- [Le mie batterie LOQED si stanno scaricando velocemente](https://support.loqed.com/it/articles/6099999-le-mie-batterie-loqed-si-stanno-scaricando-velocemente.md): Risolvi i problemi relativi al consumo rapido della batteria su LOQED Touch e LOQED Pure, inclusi tipo di batteria, ricarica, resistenza meccanica e problemi relativi a Touch Display.
- [Come posso accedere se il mio telefono è scarico?](https://support.loqed.com/it/articles/6100372-come-posso-accedere-se-il-mio-telefono-e-scarico.md): Opzioni di voce di backup quando il telefono è vuoto o non disponibile, con differenze tra LOQED Touch e LOQED Pure.
- [La maniglia LOQED Touch sembra storta o sembra allentata](https://support.loqed.com/it/articles/6100010-la-maniglia-loqed-touch-sembra-storta-o-sembra-allentata.md): Cosa controllare quando la maniglia interna LOQED Touch sembra storta, sembra allentata o si stacca. Ciò non si applica a LOQED Pure.
- [La mia serratura LOQED non si apre o non si chiude completamente](https://support.loqed.com/it/articles/6161570-la-mia-serratura-loqed-non-si-apre-o-non-si-chiude-completamente.md): Risolvi i problemi di blocco o sblocco incompleto su LOQED Touch e LOQED Pure, inclusi calibrazione, allineamento della porta e situazioni di sollevamento per blocco.
- [Il bridge o gateway LOQED non è connesso](https://support.loqed.com/it/articles/6224101-il-bridge-o-gateway-loqed-non-e-connesso.md): Cosa fare quando LOQED Bridge o LOQED BLU Gateway è offline o non è connesso alla serratura.
- [Impedire a Android di limitare LOQED app](https://support.loqed.com/it/articles/8034447-impedire-a-android-di-limitare-loqed-app.md): Android impostazioni della batteria e di gestione dell'alimentazione che possono impedire il funzionamento in background di LOQED app.
- [Cambia il fuso orario per la tua serratura LOQED](https://support.loqed.com/it/articles/8329610-cambia-il-fuso-orario-per-la-tua-serratura-loqed.md): Imposta il fuso orario corretto in modo che gli orari e le chiavi con validità limitata funzionino correttamente.
- [Touch Display non funziona](https://support.loqed.com/it/articles/15389008-touch-display-non-funziona.md): Risolvere i problemi relativi a LOQED Touch Display, schermo esterno o modulo esterno. Si applica a LOQED Touch e LOQED Pure solo quando è installato Touch Display opzionale.

### Webshop & warranty

- [Parte rotta o prodotto LOQED difettoso](https://support.loqed.com/it/articles/6127694-parte-rotta-o-prodotto-loqed-difettoso.md): Cosa fare se un LOQED Touch, LOQED Pure, Touch Display, PowerKit, un ponte o un accessorio sembrano difettosi.
- [Periodo di garanzia](https://support.loqed.com/it/articles/6127701-periodo-di-garanzia.md): Informazioni sul periodo di garanzia per serrature intelligenti e accessori LOQED.
- [Politica di restituzione](https://support.loqed.com/it/articles/6965879-politica-di-restituzione.md): Dove trovare la politica di restituzione Shelly/LOQED.
- [Informazioni sul riciclaggio delle serrature intelligenti LOQED](https://support.loqed.com/it/articles/9974417-informazioni-sul-riciclaggio-delle-serrature-intelligenti-loqed.md): Come riciclare imballaggi, batterie e componenti elettronici per LOQED Touch e LOQED Pure.

### Compliance

- [LOQED Dichiarazioni di conformità UE](https://support.loqed.com/it/articles/11874084-loqed-dichiarazioni-di-conformita-ue.md): Dichiarazioni di conformità UE per LOQED Touch e LOQED Pure.
- [LOQED PowerKit Dichiarazione di conformità UE](https://support.loqed.com/it/articles/12148940-loqed-powerkit-dichiarazione-di-conformita-ue.md): Scarica la Dichiarazione di conformità UE per LOQED PowerKit.

### User Guides

- [Guide per l'utente per LOQED Touch e LOQED Pure](https://support.loqed.com/it/articles/11874260-guide-per-l-utente-per-loqed-touch-e-loqed-pure.md): Collegamenti alla guida per l'utente per LOQED Touch e LOQED Pure.

## Español

### Instalación

- [Instale el LOQED Touch Smart Lock](https://support.loqed.com/es/articles/6127557-instale-el-loqed-touch-smart-lock.md): Opciones de instalación para LOQED Touch Smart Lock. Para LOQED Pure, utilice el artículo de instalación pura.
- [Eliminar un bloqueo LOQED](https://support.loqed.com/es/articles/7434361-eliminar-un-bloqueo-loqed.md): Cómo un administrador puede eliminar un bloqueo LOQED de la cuenta y qué sucede con los usuarios y las claves.
- [La cubierta LOQED Touch no se adapta a puertas PC85 o PC88.](https://support.loqed.com/es/articles/15566216-la-cubierta-loqed-touch-no-se-adapta-a-puertas-pc85-o-pc88.md): Por qué es posible que la cubierta LOQED Touch no encaje completamente en las puertas PC85 o PC88 y cómo pedir o solicitar la placa de cubierta correcta. Este artículo no se aplica a LOQED Pure.
- [Reemplazo de una cerradura de llanta por una cerradura Euro profile](https://support.loqed.com/es/articles/6127619-reemplazo-de-una-cerradura-de-llanta-por-una-cerradura-euro-profile.md): Por qué las cerraduras de llanta no son compatibles y qué debe cambiar normalmente un cerrajero para lograr compatibilidad con LOQED Touch o Pure.
- [Estoy alquilando mi casa. ¿Puedo cambiar la cerradura?](https://support.loqed.com/es/articles/6127678-estoy-alquilando-mi-casa-puedo-cambiar-la-cerradura.md): Qué tener en cuenta antes de instalar una cerradura LOQED en una vivienda de alquiler.
- [Cómo reemplazar su LOQED Touch Display](https://support.loqed.com/es/articles/11521023-como-reemplazar-su-loqed-touch-display.md): Guía paso a paso para sustituir el LOQED Touch Display. Se aplica a LOQED Touch y LOQED Pure solo cuando está instalado el Touch Display opcional.
- [Compatibilidad LOQED Pure e instrucciones de instalación.](https://support.loqed.com/es/articles/14484658-compatibilidad-loqed-pure-e-instrucciones-de-instalacion.md): Conozca qué tipos de puertas son compatibles con LOQED Pure, qué hay en la caja, cómo instalarlo y cómo comenzar con LOQED app.

### Funcionalidad

- [¿Cómo pueden ingresar los invitados sin el LOQED app?](https://support.loqed.com/es/articles/6127268-como-pueden-ingresar-los-invitados-sin-el-loqed-app.md): Utilice Guest Links para que los invitados temporales puedan abrir la puerta sin instalar el LOQED app.
- [Activar o desactivar Touch to Open y desbloqueo automático](https://support.loqed.com/es/articles/6127299-activar-o-desactivar-touch-to-open-y-desbloqueo-automatico.md): Cómo los administradores pueden administrar Touch to Open y el desbloqueo automático, incluida la aplicabilidad de Pure con el Touch Display opcional.
- [¿Cómo funciona el acceso mediante código?](https://support.loqed.com/es/articles/6127354-como-funciona-el-acceso-mediante-codigo.md): Cómo funciona el acceso al código PIN en LOQED Touch y en LOQED Pure con el Touch Display opcional.
- [¿Cómo funciona Touch to Open?](https://support.loqed.com/es/articles/6127446-como-funciona-touch-to-open.md): Touch to Open te permite desbloquear con un solo toque cuando llegas a casa. Se aplica a LOQED Touch y a LOQED Pure solo con el Touch Display opcional.
- [Cómo cerrar su puerta LOQED](https://support.loqed.com/es/articles/6127491-como-cerrar-su-puerta-loqed.md): Formas de cerrar la puerta desde dentro, fuera o de forma remota, con las diferencias Touch y Pure.
- [Crear una nueva clave o código PIN](https://support.loqed.com/es/articles/6127496-crear-una-nueva-clave-o-codigo-pin.md): Cómo un administrador puede crear y compartir una nueva clave o código PIN LOQED.
- [¿Cuántas claves, usuarios y códigos admite LOQED?](https://support.loqed.com/es/articles/6127507-cuantas-claves-usuarios-y-codigos-admite-loqed.md): El número máximo de claves/usuarios y comportamiento del código PIN para las cerraduras LOQED.
- [Touch to Connect](https://support.loqed.com/es/articles/6127521-touch-to-connect.md): Touch to Connect abre la cerradura con un toque mientras estás cerca de casa. Se aplica a LOQED Touch y a LOQED Pure solo con el Touch Display opcional.
- [Registro de cambios de firmware LOQED](https://support.loqed.com/es/articles/6127563-registro-de-cambios-de-firmware-loqed.md): Actualizaciones y mejoras de firmware para LOQED Touch, LOQED Pure y actualizaciones de puentes o puertas de enlace relacionadas.
- [¿Qué es Open House Mode?](https://support.loqed.com/es/articles/6224018-que-es-open-house-mode.md): Cómo funciona Open House Mode en LOQED Touch y en LOQED Pure con el Touch Display opcional.
- [¿Mi cerradura LOQED funciona sin puente, puerta de enlace o Internet?](https://support.loqed.com/es/articles/6127244-mi-cerradura-loqed-funciona-sin-puente-puerta-de-enlace-o-internet.md): Lo que todavía funciona localmente sobre Bluetooth y lo que requiere un LOQED Bridge, LOQED BLU Gateway o una conexión a Internet.
- [Preguntas frecuentes \(FAQ\)](https://support.loqed.com/es/articles/8148083-preguntas-frecuentes-faq.md): Preguntas frecuentes sobre las cerraduras inteligentes LOQED Touch y LOQED Pure.
- [MotionSense](https://support.loqed.com/es/articles/8889615-motionsense.md): MotionSense mejora la seguridad de Touch to Open al permitir que el teléfono se comunique con la cerradura solo cuando se detecta movimiento. Se aplica a LOQED Touch y Pure con Touch Display opcional.
- [Shelly BLU Button](https://support.loqed.com/es/articles/14430320-shelly-blu-button.md): Aprenda cómo configurar y usar un Shelly BLU Button para bloquear y desbloquear su cerradura inteligente LOQED, qué botones son compatibles y cómo solucionar problemas comunes.

### Compatibilidad

- [¿Puedo usar mi cerradura inteligente LOQED en el exterior o en una puerta?](https://support.loqed.com/es/articles/6127196-puedo-usar-mi-cerradura-inteligente-loqed-en-el-exterior-o-en-una-puerta.md): Por qué las cerraduras inteligentes LOQED están diseñadas para puertas exteriores normales, no para puertas exteriores o instalaciones totalmente expuestas.
- [¿Qué potencia tiene el motor de cerradura LOQED?](https://support.loqed.com/es/articles/6127202-que-potencia-tiene-el-motor-de-cerradura-loqed.md): Requisitos de resistencia del motor y mecanismo de puerta para LOQED Touch y LOQED Pure.
- [Teléfonos inteligentes compatibles](https://support.loqed.com/es/articles/6127207-telefonos-inteligentes-compatibles.md): Sistemas operativos de teléfono compatibles para usar LOQED app.
- [¿Qué tipos de puertas y cerraduras son compatibles?](https://support.loqed.com/es/articles/6202154-que-tipos-de-puertas-y-cerraduras-son-compatibles.md): Compatibilidad de puertas y cerraduras para LOQED Touch y LOQED Pure, incluidos los requisitos de Euro profile y las principales diferencias entre los dos modelos.

### Seguridad

- [Perdí mi teléfono. ¿Qué tengo que hacer?](https://support.loqed.com/es/articles/6058629-perdi-mi-telefono-que-tengo-que-hacer.md): Asegure su cuenta LOQED y bloquee el acceso si pierde o le roban su teléfono.
- [¿Qué tan resistente a los ataques es la cerradura LOQED?](https://support.loqed.com/es/articles/6058639-que-tan-resistente-a-los-ataques-es-la-cerradura-loqed.md): Cómo protege LOQED las claves digitales, la comunicación de cerraduras y la seguridad de Touch to Open.
- [¿Qué tan a prueba de robos es la cerradura inteligente LOQED?](https://support.loqed.com/es/articles/6058867-que-tan-a-prueba-de-robos-es-la-cerradura-inteligente-loqed.md): Certificación de seguridad y consejos prácticos de prevención de robos para instalaciones LOQED Touch y LOQED Pure.
- [¿Mi compañía de seguros cubrirá el robo?](https://support.loqed.com/es/articles/6058633-mi-compania-de-seguros-cubrira-el-robo.md): Nota de seguro general para instalaciones de cerraduras certificadas LOQED.
- [Restablecer una contraseña LOQED olvidada](https://support.loqed.com/es/articles/6058864-restablecer-una-contrasena-loqed-olvidada.md): Qué hacer si olvidó la contraseña de su cuenta LOQED, con o sin token de recuperación.
- [Transferir la propiedad de un candado a otra persona](https://support.loqed.com/es/articles/15390911-transferir-la-propiedad-de-un-candado-a-otra-persona.md): ¿Entregar su casa a un nuevo propietario? Transfiera un bloqueo LOQED compartiendo una clave de administrador cuando esté en línea o restableciéndola y reinstalándola cuando esté fuera de línea.

### Pilas

- [Carga de baterías: batería recargable LOQED Touch PowerKit y LOQED Pure](https://support.loqed.com/es/articles/6046252-carga-de-baterias-bateria-recargable-loqed-touch-powerkit-y-loqed-pure.md): Cómo funciona la carga para LOQED Touch con PowerKit y para LOQED Pure con su paquete de batería recargable incorporado.
- [Reemplazo o recarga de baterías](https://support.loqed.com/es/articles/6058892-reemplazo-o-recarga-de-baterias.md): Cómo manejar las baterías para LOQED Touch y LOQED Pure. Touch utiliza 8 baterías AA; Pure utiliza una batería recargable incorporada.
- [¿Las baterías incluidas son recargables?](https://support.loqed.com/es/articles/6099948-las-baterias-incluidas-son-recargables.md): Si las baterías incluidas son recargables depende del modelo: LOQED Touch usa baterías AA, mientras que LOQED Pure incluye un paquete de baterías recargables.
- [Apple Watch y LOQED](https://support.loqed.com/es/articles/8394105-apple-watch-y-loqed.md): Abra o bloquee su cerradura inteligente LOQED desde una pantalla de inicio Apple Watch o iPhone usando LOQED Web API y Siri Shortcuts.
- [Cambie la dirección de correo electrónico o la contraseña de su cuenta LOQED](https://support.loqed.com/es/articles/8586982-cambie-la-direccion-de-correo-electronico-o-la-contrasena-de-su-cuenta-loqed.md): Cómo cambiar la dirección de correo electrónico o la contraseña de su cuenta LOQED.

### Integraciones

- [API disponibles LOQED](https://support.loqed.com/es/articles/6127799-api-disponibles-loqed.md): Descripción general de las opciones de API LOQED para usuarios y desarrolladores avanzados.
- [Integración de API de puente local LOQED](https://support.loqed.com/es/articles/6127856-integracion-de-api-de-puente-local-loqed.md): Guía avanzada para usar la API del puente local y los webhooks salientes con cerraduras inteligentes LOQED.
- [Integración de API web LOQED](https://support.loqed.com/es/articles/6127911-integracion-de-api-web-loqed.md): Guía avanzada para desarrolladores: reciba eventos de bloqueo con webhooks, controle su bloqueo LOQED y cambie la configuración de bloqueo.
- [Integración de Olisto y LOQED](https://support.loqed.com/es/articles/6144012-integracion-de-olisto-y-loqed.md): Utilice Olisto para controlar una cerradura inteligente LOQED y crear automatizaciones.
- [Integración de Loxone y LOQED](https://support.loqed.com/es/articles/6144015-integracion-de-loxone-y-loqed.md): Integre Loxone con las cerraduras inteligentes LOQED utilizando las opciones de API/webhook de LOQED.
- [Integración de Doorbird y LOQED](https://support.loqed.com/es/articles/6144017-integracion-de-doorbird-y-loqed.md): Cómo utilizar llamadas/webhooks HTTP\(S\) Doorbird para abrir una cerradura inteligente LOQED.
- [Integración de Domoticz y LOQED](https://support.loqed.com/es/articles/6144032-integracion-de-domoticz-y-loqed.md): Cómo integrar una cerradura inteligente LOQED con Domoticz usando webhooks/comandos API de LOQED.
- [Integración de Google Home Assistant y LOQED](https://support.loqed.com/es/articles/6144035-integracion-de-google-home-assistant-y-loqed.md): Conecte LOQED a Google Home y use los comandos de voz Google Assistant.
- [Integración de IFTTT y LOQED](https://support.loqed.com/es/articles/6144067-integracion-de-ifttt-y-loqed.md): Puntero de artículo solo en holandés para la integración de IFTTT y LOQED.
- [Abre puertas electrónicas usando el LOQED Bridge \(BETA\)](https://support.loqed.com/es/articles/6235933-abre-puertas-electronicas-usando-el-loqed-bridge-beta.md): Artículo beta exclusivo en holandés para abrir puertas electrónicas utilizando el LOQED Bridge.
- [Integración de Fibaro y LOQED](https://support.loqed.com/es/articles/6486356-integracion-de-fibaro-y-loqed.md): Cómo integrar una cerradura inteligente LOQED con puertas de enlace compatibles con Fibaro/Yubii.
- [Integración de Home Assistant y LOQED](https://support.loqed.com/es/articles/6144029-integracion-de-home-assistant-y-loqed.md): Utilice la integración Home Assistant LOQED para bloquear, desbloquear, abrir y recibir cambios de estado.
- [Integración de IP-SYMCON y LOQED](https://support.loqed.com/es/articles/6224104-integracion-de-ip-symcon-y-loqed.md): Información de integración comunitaria para usar cerraduras inteligentes LOQED con IP-SYMCON.
- [Integración de LOQED y Shelly](https://support.loqed.com/es/articles/15392344-integracion-de-loqed-y-shelly.md): Agregue su cerradura inteligente LOQED a la aplicación Shelly Smart Control para que pueda controlarla y usarla en escenas con otros dispositivos Shelly.

### Solución de problemas

- [Reconfigure o restablezca su cerradura LOQED](https://support.loqed.com/es/articles/6078846-reconfigure-o-restablezca-su-cerradura-loqed.md): Cómo restablecer y reinstalar una cerradura LOQED Touch o LOQED Pure, incluidas notas específicas del modelo antes de la reconfiguración.
- [Reiniciando su cerradura LOQED](https://support.loqed.com/es/articles/6117873-reiniciando-su-cerradura-loqed.md): Cómo reiniciar una cerradura LOQED Touch o LOQED Pure.
- [La clave compartida se abre en un navegador en lugar de en LOQED app](https://support.loqed.com/es/articles/6117917-la-clave-compartida-se-abre-en-un-navegador-en-lugar-de-en-loqed-app.md): Qué hacer cuando un enlace de clave LOQED compartido se abre en un navegador y no se importa al LOQED app.
- [¿Qué puertos debo abrir en nuestro firewall?](https://support.loqed.com/es/articles/6127670-que-puertos-debo-abrir-en-nuestro-firewall.md): Nombres de host de red y puertos necesarios para LOQED app, conectividad de puente/puerta de enlace y notificaciones.
- [El motor no tiene suficiente potencia para abrir la puerta.](https://support.loqed.com/es/articles/6100031-el-motor-no-tiene-suficiente-potencia-para-abrir-la-puerta.md): Qué comprobar cuando un motor LOQED Touch o Pure tiene dificultades para abrir o cerrar la puerta.
- [Solucione el mensaje de error "No hay respuesta del bloqueo"](https://support.loqed.com/es/articles/6100546-solucione-el-mensaje-de-error-no-hay-respuesta-del-bloqueo.md): Qué comprobar cuando el LOQED app informa "No hay respuesta del bloqueo".
- [Una clave con horario o validez limitada no funciona](https://support.loqed.com/es/articles/6100084-una-clave-con-horario-o-validez-limitada-no-funciona.md): Solucionar problemas de claves o códigos PIN con horarios, fechas de caducidad o validez limitada.
- [Configurar Wi-Fi, LOQED Bridge o LOQED BLU Gateway](https://support.loqed.com/es/articles/6224077-configurar-wi-fi-loqed-bridge-o-loqed-blu-gateway.md): Vuelva a conectar LOQED Bridge o LOQED BLU Gateway cuando cambie el nombre o la contraseña de su red Wi-Fi.
- [¿Qué significan los colores de la luz en el LOQED Bridge?](https://support.loqed.com/es/articles/6127022-que-significan-los-colores-de-la-luz-en-el-loqed-bridge.md): Significado de los colores del LED de estado en el LOQED Bridge o puerta de enlace y qué hacer cuando la configuración de la conexión se bloquea.
- [Lista de verificación Touch to Open](https://support.loqed.com/es/articles/6118067-lista-de-verificacion-touch-to-open.md): Lista de verificación para problemas con Touch to Open y conexión al teléfono. Se aplica a LOQED Touch y a LOQED Pure solo con el Touch Display opcional.
- [Utilice su token de recuperación para restablecer la contraseña](https://support.loqed.com/es/articles/6142478-utilice-su-token-de-recuperacion-para-restablecer-la-contrasena.md): Cómo recuperar su contraseña LOQED con un token de recuperación y luego crear un nuevo token.
- [Mis baterías LOQED se están agotando rápidamente](https://support.loqed.com/es/articles/6099999-mis-baterias-loqed-se-estan-agotando-rapidamente.md): Solucionar problemas de consumo rápido de batería en LOQED Touch y LOQED Pure, incluidos el tipo de batería, la carga, la resistencia mecánica y problemas relacionados con Touch Display.
- [¿Cómo puedo ingresar si mi teléfono no tiene energía?](https://support.loqed.com/es/articles/6100372-como-puedo-ingresar-si-mi-telefono-no-tiene-energia.md): Opciones de entrada de respaldo cuando su teléfono está vacío o no disponible, con diferencias entre LOQED Touch y LOQED Pure.
- [El mango LOQED Touch se ve torcido o se siente flojo](https://support.loqed.com/es/articles/6100010-el-mango-loqed-touch-se-ve-torcido-o-se-siente-flojo.md): Qué comprobar cuando la manija interior LOQED Touch se ve torcida, se siente floja o se desprende. Esto no se aplica a LOQED Pure.
- [Mi cerradura LOQED no abre ni cierra del todo](https://support.loqed.com/es/articles/6161570-mi-cerradura-loqed-no-abre-ni-cierra-del-todo.md): Solucione problemas de bloqueo o desbloqueo incompleto en LOQED Touch y LOQED Pure, incluidas situaciones de calibración, alineación de puertas y elevación para bloquear.
- [El puente o puerta de enlace LOQED no está conectado](https://support.loqed.com/es/articles/6224101-el-puente-o-puerta-de-enlace-loqed-no-esta-conectado.md): Qué hacer cuando LOQED Bridge o LOQED BLU Gateway están fuera de línea o no conectados a la cerradura.
- [Evite que Android restrinja el LOQED app](https://support.loqed.com/es/articles/8034447-evite-que-android-restrinja-el-loqed-app.md): Configuraciones de administración de energía y batería de Android que pueden impedir que LOQED app se ejecute en segundo plano.
- [Cambie la zona horaria de su cerradura LOQED](https://support.loqed.com/es/articles/8329610-cambie-la-zona-horaria-de-su-cerradura-loqed.md): Establezca la zona horaria correcta para que los horarios y las claves de validez limitada funcionen correctamente.
- [Touch Display no funciona](https://support.loqed.com/es/articles/15389008-touch-display-no-funciona.md): Solucionar problemas del LOQED Touch Display, pantalla exterior o módulo exterior. Se aplica a LOQED Touch y LOQED Pure solo cuando está instalado el Touch Display opcional.

### Tienda online y garantía

- [Pieza rota o producto LOQED defectuoso](https://support.loqed.com/es/articles/6127694-pieza-rota-o-producto-loqed-defectuoso.md): Qué hacer si un puente o accesorio LOQED Touch, LOQED Pure, Touch Display, PowerKit, aparece defectuoso.
- [Período de garantía](https://support.loqed.com/es/articles/6127701-periodo-de-garantia.md): Información sobre el período de garantía para cerraduras inteligentes y accesorios LOQED.
- [Política de devolución](https://support.loqed.com/es/articles/6965879-politica-de-devolucion.md): Dónde encontrar la política de devoluciones Shelly/LOQED.
- [Información de reciclaje para cerraduras inteligentes LOQED](https://support.loqed.com/es/articles/9974417-informacion-de-reciclaje-para-cerraduras-inteligentes-loqed.md): Cómo reciclar embalajes, baterías y componentes electrónicos de LOQED Touch y LOQED Pure.

### Compliance

- [LOQED Declaraciones UE de conformidad](https://support.loqed.com/es/articles/11874084-loqed-declaraciones-ue-de-conformidad.md): Declaraciones de conformidad UE para LOQED Touch y LOQED Pure.
- [LOQED PowerKit Declaración de conformidad de la UE](https://support.loqed.com/es/articles/12148940-loqed-powerkit-declaracion-de-conformidad-de-la-ue.md): Descargue la Declaración de conformidad de la UE para LOQED PowerKit.

### User Guides

- [Guías de usuario para LOQED Touch y LOQED Pure](https://support.loqed.com/es/articles/11874260-guias-de-usuario-para-loqed-touch-y-loqed-pure.md): Enlaces a la guía del usuario para LOQED Touch y LOQED Pure.